Comments on Knowledge Articles

jrusso
Tera Expert

We have the comments section available for users to comment on a Knowledge Article.   We have found that users are not using this section properly.   Comments are visible to all users, but we don't want to display all prior comments, as some comments are not appropriate for public viewing.   In the Knowledge Properties, it appears that our options are to always display, never display or click to display comments.   Never display, seems to hide the comments box and the prior comments.   Is there a way to allow comments to be left, but not make the historical comments visible to all users?   We would like our HR Service managers to view, but not all users.

6 REPLIES 6

eric_hemmer
ServiceNow Employee
ServiceNow Employee

If you want to selectively hide comments, then you would have to delete the ones you do not wish to be visible.   Or potentially inactivate them if that is an option.   Otherwise, it's enable or disable all of them entirely.   I have submitted your feedback to our business unit for a third option as you suggested.


HI John


Actually you can flag an article and then it will not be available for public. Please see the below link that I found in docs.


Knowledge feedback



-Harsh