Comments on Knowledge Articles
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01-25-2018 06:51 AM
We have the comments section available for users to comment on a Knowledge Article. We have found that users are not using this section properly. Comments are visible to all users, but we don't want to display all prior comments, as some comments are not appropriate for public viewing. In the Knowledge Properties, it appears that our options are to always display, never display or click to display comments. Never display, seems to hide the comments box and the prior comments. Is there a way to allow comments to be left, but not make the historical comments visible to all users? We would like our HR Service managers to view, but not all users.
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Case and Knowledge Management
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01-25-2018 08:15 AM
If you want to selectively hide comments, then you would have to delete the ones you do not wish to be visible. Or potentially inactivate them if that is an option. Otherwise, it's enable or disable all of them entirely. I have submitted your feedback to our business unit for a third option as you suggested.
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01-25-2018 05:49 PM
HI John
Actually you can flag an article and then it will not be available for public. Please see the below link that I found in docs.
-Harsh