Completion of HR satisfaction survey

[MaryleneFerland]

Hi,

After we close our HR cases, we send a satisfaction survey to our team member.  Our response rates has been coming around 10%-15%, which seems low to us.

Would other large companies (30,000+) be able to share their response rates to benchmark?

Thanks!

[Wessel van Enk]

Hello,

These percentages seem to be pretty average. I've seen some customers with 20-30%, but overall, it's very tough to get a high response rate due to the number of emails that users receive from ServiceNow. 

If you want to increase the response rate, you can add the survey on the EC, so people can also respond when they login to the portal or check the number of emails that are sent to users and filter out the ones they don't really need. This will increase the response rate.