Configuring Now Assist in Virtual Agent for Catalog Requests

[Vaniyaa_x]

Hi All,

Does anyone know how to configure Now Assist in Virtual Agent so that users can submit catalog requests through the Virtual Agent conversational interface.

[abbasshaik4]

Hello @Vaniyaa_x,

Please refer to the link below:
How to request catalog items in Now Assist in Virt... - ServiceNow Community

https://www.bing.com/ck/a?!&&p=ce04570542c3aefed60a08849384f9bdd2fdea27b95c2eaba451dc81e71d6940Jmltd...

https://www.bing.com/ck/a?!&&p=7c2f35049645ceb0dd9ddaaaea173807161a2fbc169ff181c8679b9221fa7796Jmltd...

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Vaniyaa_x]

Hi @abbasshaik4 
I have configured the setup as described in the provided articles and documentation. However, while testing the catalog request submission through Now Assist in Virtual Agent, I am encountering the following error: "You don't have the required access to complete this request. Try another request."

[abbasshaik4]

@Vaniyaa_x, This error is typically related to permissions, user criteria, catalog item access, or Virtual Agent execution context.

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik