Contextual Search results in email

[rajasekharteja]

Hello All,

I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE.

I have created the Notification and calling Email Script as shown in below screen shot.

I could see Contextual search results are showing under the record but it's not showing up in email.

Please help me on this , debugging for almost 2 days couldn't able to resolve this one.

Thanks,

Ram

[Ankur Bawiskar]

@rajasekharteja 

contextual search results are only shown on form

They won't be included in email as it's not a field on form which holds that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[rajasekharteja]

Hi @Ankur Bawiskar ,

Thanks for your quick response.

But for one of the client they are sending it in email and it's working, but when i tried in my client instance it's not working.

Thanks,

[Ankur Bawiskar]

@rajasekharteja 

share screenshots on how they are including.

[rajasekharteja]

@Ankur Bawiskar 

Email Template :

The only difference i could see is Email Template script the working one(above) has some script but mine doesn't have any.

I tried to create new template but when i tried to select it's not showing up in results to select.