We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Copy work notes from interaction to associated HR Case

tworzala
Tera Contributor

When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?

17 REPLIES 17

@tworzala, mistypo, try the interaction is not empty. 

I can't find interaction because we're using the HR case table.

I'm still not able to get to the interaction.