Copy work notes from interaction to associated HR Case

tworzala
Tera Contributor

When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?

17 REPLIES 17

@tworzala, mistypo, try the interaction is not empty. 

I can't find interaction because we're using the HR case table.

I'm still not able to get to the interaction.