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Copy work notes from interaction to associated HR Case

tworzala
Tera Contributor

3 weeks ago

When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?

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17 REPLIES 17

Renat Akhmedov
Kilo Sage
In response to tworzala

3 weeks ago

@tworzala, mistypo, try the interaction is not empty. 

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tworzala
Tera Contributor
In response to Renat Akhmedov

3 weeks ago

I can't find interaction because we're using the HR case table.

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tworzala
Tera Contributor
In response to Renat Akhmedov

2 weeks ago

I'm still not able to get to the interaction.

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