Create multiple cases from a singlie hr case

kali
Tera Contributor

Hi All.

Agents need to manually create similar cases , is there any way in servicenow after first case is created agent can automate the creation of another ticket such that all the details get copied over to the second case (attachment , short description ,fields data )

 

Thanks for your help

5 REPLIES 5

Sandeep Rajput
Tera Patron
Tera Patron

@kali You can try using the Bulk case creation feature. Please see more details here https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...

 

Hope this helps.

Mark Manders
Mega Patron

With HRSD you have bulk case creation, but that's creating them all at once. The question is what your use case is. You could just create a 'copy case' ui action to copy all relevant details to a new record and have the agent just fill in the remaining info. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Hi @Mark Manders ,

Yes something similar to copy paste , how to set this copy paste dynamically .  We are having lot of hr service and fields are depended upon hr service. If you have any sample code please share

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