Resolved! record producer variables
how can we create a variables of drop down to select the multiple correct options in a record producers?
Forum Posts
HR Service fields on HR Agent workspace
Hello All, Can any one please help me on below question. We have created one custom HR service and Record Producer. We have added some Service table field on HR service and started to create the HR cases from ESC and agent workspace. HR Service fiel...
Resolved! User ID not populating automatically when new user is created
Hello, I am working on an onboarding process where I have created my own Lifecycle Event, Record Producer, and an HR Service to trigger my Lifecycle Event. I went ahead and added my HR Service in the client include script so that my new user will be...
Issue opening the attachments from the portal.
Hi, There is an issue persuing when some users are trying to view the attachments on the HR cases from the portal. They are getting an error like "Requested attachment does not exist". But upon checking the sys_attachment table in the backend, the at...
Resolved! How to add a new case status
Hi, I'd like to add a new case status titled "Duplicate case" in order to capture when duplicated cases are arriving. How can I configure this new status? Thank you.
Lifecycle Event Activity Set Date Trigger
Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...
HR Service Case Option - Automatically Create Draft Document
Hi all, What's the functionality behind the case option known as "Automatically Create Draft Document" in the hr service case options. What are the configuration steps for enabling this case option and how it works when giving this case option for th...
HR service list view group by topic category and COE
I need to group by COE and topic category on the HR service list view but when I try to personalize the list to include the COE and Topic category columns , I cant find them.I only see topic detail.When I go to record view for HR service I can see th...
Resolved! Adding the hyperlink/URL of another Record Producer in one record producer description
Hiwe have a requirement, needs to add an hyperlink/URL of another record producer in the given/following record producer description, so if we clicks on the hyperlink (which is in description) in main record producer ,it should redirects to the anoth...
Resolved! Knowledge article is not visible for a particular user
I was facing a issue i.e., for a particular user the knowledge articles are not able to see i.e., it is displaying no knowledge articles found. I have check the knowledge can read criteria but in can read criteria there is user is present when the ac...
Glide Modal :- Agent Workspace
Hi , There are two fields, assigned to which will be dependent on assignment group. So when I am selecting Assignment group as ABC , only ABC group members should be available to select in assigned to field. Can we achieve this? Can we pass dynamica...
Currency field - how to prevent it from converting
I have a Tuition Reimbursement record producer that references a table on the HR Profile, for eligible amount, amount used, and amount remaining. These fields display on the HR Case. When reimbursement is approved, we enter a reimbursement amount, ...
For life cycle event case Need to create the new task
Can anyone please help me on the below query.For life cycle event case Need to create the new task , below is the taskWill you require a mobile phone YesNo Once the task is created and its assigned to preboarding specialist, preboarding specialist wi...
Resolved! Business Rules and Scope Privilege access
Hello,I configured a business rule that is supposed to Query a Document task and find out if it has a parent and if it does, once the document task is done, it should close the parent task immediately instead of waiting a whole day (default automatic...
Resolved! How to find what all scripts are running on the form, when the form is Inserted or Updated ?
For Example: Whenever the child task work notes is updated the updated work notes is getting copied to the parent case work notes. and also whenever a child task is getting created it is having parent description in the child task work notes. Is ther...
