I am wondering what the best practice recommendation is regarding how to display/map record producer variables to the target HR Case table. I've seen a handful of different recommendations in the Community over the years, some of it dating back to th...
Hi All, How to remove HTML tags from Rich description and description field in the list view of HR agent workspace? We are populating the rich description with a custom business rule and there is a oob business rule that copies from rich description...
Hi All, Had a couple of questions around usage & licensing of HR Service Delivery Enterprise license and would really appreciate your inputs: 1. Would it be possible to re-allocate licenses/subscriptions of ServiceNow HR Service Delivery Enterprise l...
What is the difference between sn_hr_core.hrsm_employee vs sn_hr_sp.hrsp_employee and what is visible or restricted to both roles?
How do I link an enhancement to the story?
Hi All, If agent is rejected the case which is routing through AWA queue, can we get the logs in system logs.Already enabled the system property for logs. but it is not showing in the logs , if agent rejected the case Appreciate , if any one help her...
Hi,We have 2 HR task in a HR case. First task is an employee input form and second is for the fulfiller to act on it. Once the first task is completed, the second task will be created with the details from the first task and stored it in the rich_de...
HI all,I have requirement to create interactive filter where knowledge article numbers will display. i am new to this interactive filters .can anyone guide me on this . Thankssony
Hi everyone, We have roll out HR Service Management globally with multiple countries. Considering each country have different legal requirement regarding data retention, we are planning to setup a simple logic to destroy data from the instance base ...
How to restrict users from downloading the attachments from the portal for Employee Relation cases. But the user can be able to view /open the attachment from the portal
Hello Community, I have a variable "ABC"(backend value abc) which is a reference field to the user table on a record producer and default value I used is javascript:gs.getUserID(). I have other variable XYZ (String) so here in the default valu...
Hi All,I have a requirement where i need to add a new tab "Closed" just like "open" and "Complete" in HRM Todos Summary widget in ESC portal to show Closed incomplete tasks. How can i configure that. Please let me know if someone worked on similar re...
Hi All, I have created a HR case and I can view preview document for the same. However, when I try to open the same case on agent workspace for HR case management then i see the below error. Encountered a server issue. Please try again. Please assis...
Hi All,I'm new to HRSD and scripting. I want to learn it from basic and do a mainline certification in HRSD. Please help me with documentations and video links related to HRSD and scripting.
Hello All, On HR Agent Workspace the knowledge articles are not showing up on Agent Assist. Can anyone please let me know why this is happening ? For your reference, Please find below image : Highly Appreciate your help !! Thank you.
