What is the benefits of topic categories & topic details in HRSD though portal and backend?
Hi, Anyone can reply my Question. Thanks & Regards, Sai.
Forum Posts
Make Close Notes Mandatory when user click on Close Complete button on Agent Workspace and native view
Hi All, There is OOB UI Action called Close Complete on sn_hr_core_case table: https://demoinstance.service-now.com/sys_ui_action.do?sys_id=ba5370019f22120047a2d126c42e701d&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null I have made b...
How to open HR To-dos page with particular selected record
I want provide HR To-do Page with particular record selected with link .eg if i provide sys_id of task then that particular item should be selected .Currently first item is selected .
How to use assignement rule in custom table?
Whenever a user selects Category as ServiceNow and subcategory as Fundamentals, the Assignment group should be automatically set to custom group created in Assignment 1 and assigned to should be Group Manager else another other selection should clear...
Resolved! Make "<g:dialog_buttons_ok_cancel>" button to be clickable only once.
Hi All, I want to make "g:dialog_buttons_ok_cancel> to be clicked only once by the user as I want the script run only once per session. Below is my code for reference. HTML CODE: <g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('Submit')}" ok_tit...
Resolved! How to open a "Request" as a child for an HR Case using Flow ?
We are implementing Universal request in our instance which requires a child task ,which is a "request" to be opened automatically from the parent HR Case for the IT people to work on and include multiple stakeholders in the process
Resolved! Can we determine how many people use employee service center on daily basis for a month?
Can we determine how many people use employee service center on daily basis for a month? can we generate the data?
E-signature : Create multiple E-signature task from 1 case with different documents to sign.
Hi Community, Currently we can assign e-signature HR task to the user with one document to sign and can have multiple signature in one document . But can we assign multiple[le E-signature tasks with different documents with same parent cases?. Reas...
Resolved! How to hide a section in the Agent workspace depends on a condition
Hi everyone I created a section( Payroll forms) in the default view and workspace view. Is it possibile to make this section only visible for a particular service either by using Client script or any other way to achieve this. I wanted to show thi...
How to attach password protected excel file to HR case?
hi, Is there any way to attach password protected excel file to HR case apart from changing setting of "glide.security.file.mime_type.validation" to false. thanks, Sujit
Change font type in Employee Central - from Lato to Arial
Does anyone know how to change the font type in Employee Central - from Lato to Arial
Checklist Mandatory on Agent Workspace
Hi All, We have craeted a checklist from HR Service Configuration table. When a case is created, the HR agent can close the case without checking the checklist. Is there a way to make those checklist mandatory without customizing? Thanks, Sai...
Resolved! Issue with Users seeing articles they do not have access to on EC
Hey Team, I am looking for some insight and help on what I think could be an issue. I have a user that made a search on our HR Portal, 'bonus payout'. This user is in the US and on the IT side. Our articles are utilizing criteria for the Can Read and...
Where can i find study material for HRSD, the one available on now learning is paid content
Where can i find study material for HRSD, the one available on now learning is paid content
Where is the activity log for the Emails Sent/Received are stored?
Out of curiosity. If we would like to move an email reference (Activity Formatter) to another record, where could we find the reference of the Email Sent that appears in the Activity formatter log of the HR Case?Even if we change the reference of the...