Ai Search
Hi ,I have configured ai search in servicenow esc portal . there are some topics under knowledge articles . I am unable to select two topics at the same time . Is there a way to select two topics at the same time.
Forum Posts
HR Case Creation from SMS Text
Hi all, Client is requesting for functionality to exist where a deskless employee can send an SMS text message which in turn would be ingested into ServiceNow and create a general case. Does anyone have any previous experience with a similar solution...
Ribbon for SLA time remained for each hr case record in workspace case page
Hello Experts,I need to add a Ribbon for SLA time remained for each hr case record in workspace case page,didn't find any document here regarding this request.the aim is to show the remaining time for each hr case inside the form or above it.thanks
Edit PDF while previewing before generating the final document
Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...
EDM Poland
Has anyone implemented EDM in Poland? - Poland has very strict rules on how documents are stored and I was hoping that someone may have already done this and is able to share their experience.
How to config Overview section in HR agent work space?
Hi All,Actually we have a requirement that , we need config Overview section in the HR agent workspace likeNeed to display following Card Lists visible in the Overview section?1)VIP Cases2)SLA at Risk3)My Cases4)My Tasks Please help me to achieve thi...
Resolved! ML on Recommended for you (Relevant for you widget) EC Pro
Hi Community! How do we know/check if the Machine Learning is enabled or not for the Recommended for you ('Relevant for you' widget) in the EC Portal? is it enabled by default if we have ML and HR Core application are installed?The other question, in...
To populate same 'Requested for' on 'Request for' of second checkout confirmation box
Hello Team,Currently, the user selected in the variable 'Requested for' is NOT the same as in 'Request for' of the 'Request/Order Confirmation' checkout box. I need the same 'Requested for' as in 'Request for' on the second checkout box.For this, I c...
Resolved! How to save a filter to the default view
I am trying to save a filter to the "Default View" rather than saving this as a filter.
How to force a value onto a variable?
Hi! I have a Catalog client script that is the following that will be set bellow. What I want is to check the value of the openedFor field and subjectPerson field and force them to be the logged in user value if selected a specific choice on the sele...
Attachment file name
When i was attaching a file with the name consisting of & it is reflecting as & can anyone help me how to remove & in the file name. E.g: file name as servicenow & ..... it is reflecting as servicenow & ....
Dialog box
Hi All,I want to display a dialog window whenever a particular state of a hr case is selected . Whatever value is put into the dialog window should be mapped to the worknotes of the hr case . Thanks in advance
Resolved! why default value not set to the variable if it display using ui policy?
Hi All,Actually we have two text fields that Validation Regex set as " Currency" and default value set as "AUD$", one field is displayed based on other field, for that i have written ui policy, for this field the default value not shown on the form ,...
How can we store variable values into a custom table after submitting an order guide request.
Hi All, We are planning to integrate SNOW to SailPoint for On boarding and Off boarding process.Sailpoint team suggested to store the details in a custom table.How can we store variable values into a custom table after submitting request. Is there an...
human_resources TYPE is missing
Hello.I created PDI and activate HRSD plugins. I try to do labs from HR module (foundation) and create HR groups.All existing groups in PDI got "human_resources" type.When I create a new group as "HR ADMIN" the type is always empty and even ADMIN is ...
