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Resolved! Trouble pulling Workers and Departments from Workday

I am working on an integration between Workday and ServiceNow (New York). I am using the pre-Madrid Workday integration config, but added v32.2, which was the latest version of the API on the Workday side as of when I started this effort. I updated t...

How to make a report editable by a group

Hi Everyone,I wish to share a report to the parent group HR so that all the child group members can see it, but i want the report to be editable only by a certain group among those child groups, rest all the other child groups hsould have read only a...

kartikey by Tera Contributor
  • 597 Views
  • 4 replies
  • 0 helpfuls

Related list UI action to update selected records

I have a custom table called coverage templates and in that there are related lists of last months work order tasks, current month work order tasks, following month wots and all wots. I need an UI Action that will ask the user 'you would like to clos...

sravani23 by Tera Contributor
  • 1050 Views
  • 2 replies
  • 1 helpfuls

Some HR Services not appearing while creating HR Case

HRSD Forum, Some of the HR Services are not appearing in the drop down when I tried to create a new HR Case. I have checked all the HR Services which are not appearing are active.Any thoughts HR Service dropdown didn't show all the HR Services? Thank...

Community Alums by Community Alums  
  • 741 Views
  • 4 replies
  • 1 helpfuls

Resolved! Redirect to the esc home page after submitting the order guide

HiCurrently like when we submit the order guide, it lands to the requested items details page, but right now we have a new requirement , like when we submit the order guide, it should directly redirects to esc home page without showing the requested ...

sri vijaya by Tera Expert
  • 549 Views
  • 5 replies
  • 0 helpfuls

Comments and Work notes extraction

Hi,I've been tasked with extracting some records from a legacy ServiceNow instance (excel export), the data the client wants to extract includes the comments and work notes fields. Ideally, I would like to use the singular "Comments and Work Notes" f...

joelmcm by Tera Contributor
  • 1163 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add new filter condition in hr module for agent workspace view?

Hi Team, I have to add new filter condition in below HR module in agent workspace.  I did same for normal view but for agent workspace view I don't know how can we achieve this.I am trying to achieve it  by below path. 1) navigate to - Agent Workspac...

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lucky24 by Tera Contributor
  • 1566 Views
  • 1 replies
  • 1 helpfuls

My request content to be changed on ESC portal

Hi Team,How to change the below My request widget content as shown below to HR Case list view(2nd screenshot). When clicked on My requests, it should show 2nd screenshot HR Cases list view assigned to(DYNAMIC) me.Can someone please help?   @Ankur Baw...

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Ram33843094 by Tera Contributor
  • 556 Views
  • 2 replies
  • 1 helpfuls

Manager Hub Access

We are in the process of implementing EC Pro and Manager Hub.   We ran the scheduled job to add users who met the manager criteria.  However, we see that once they receive the role, even if they no longer have direct reports and are not a manager, th...

jrusso by Tera Expert
  • 753 Views
  • 2 replies
  • 0 helpfuls

Order guide on submit redirect to home page

I'm trying to redirect to the esc home page post the order guide submission. Its not working with on submit catalog client script. After the below order guide checkout page, it should redirect to the esc home page or even better if its redirects to t...

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Ram33843094 by Tera Contributor
  • 473 Views
  • 1 replies
  • 0 helpfuls