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Principals of ServiceNow vs Workday (where they overlap)

Hello all!We leverage Workday and ServiceNow and curious if anyone out there has any design principals they lean on when they decide to design or activate new features and the capability exists in both systems out of box. The end goal is a good set o...

Edit display of HR profile record

HeyI would like to change the display (change position / add or remove components)in HR Profile Record.It should be noted that the result should be reflected in HR Agent WorspaceWhat is the most correct way?I tried to access the page through UI Build...

Tal5 by Giga Guru
  • 349 Views
  • 4 replies
  • 1 helpfuls

Resolved! Need to close all task

Can anyone please help me on the below query.When all task are closed in a HR case, The case should closed automatically.

nikhitha24 by Tera Guru
  • 741 Views
  • 8 replies
  • 0 helpfuls

Case Deflection Reporting - HR Portal

Hi,Is there a good way to report on case deflection with the new HR Portal and Knowledge base?We are on Jakarta.Thanks,Mike Leighton

mikel by Kilo Contributor
  • 1466 Views
  • 3 replies
  • 0 helpfuls

Survey

My query is like survey,incident is resolved then survey notications sent to users like click here to complete survey.First time survey successfully generated on TASK is incident number after user has been completed.Again one more time click on click...

Workflow

Whenever I checkout a workflow, the workflow is presented in both the checked out and published lists as published=false and published=true respectively. Why is that workflow is in both lists?

I need to display tasks in a particular order in portal

Hi, am creating 7tasks from the workflow using hr service and when I create a case using lifecycle event the tasks are not displayed in order in frontend.But in backend its showing order.Any suggestions please

Siva55 by Tera Contributor
  • 494 Views
  • 3 replies
  • 0 helpfuls

Request multiple HR catalog items together

I have 3 HR items (A, B, C) each with its own HR service, variables, approvals and tasks. I have another item X, which in turn has its own variables, approval, tasks. Depending on one of X's question choices, I want to allow users to either request X...

Resolved! Workflow does not being false

Whenever I checkout a workflow, the workflow is presented in both the checked out and published lists as published=false and published=true respectively. Why is that workflow is in both lists?

Problem sending attachments with Email Notifications

Hello, We have an issue sending out attachments with an email notification within our Pre-Boarding LifeCycle Event Case. I have tried 3 of the following ways to accomplish sending out attachments with the Notification.  Attached the attachments to th...

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aguanci by Tera Expert
  • 491 Views
  • 1 replies
  • 0 helpfuls