01: Current issue: It’s confusing to look at the profile for rehire and contractor conversion due to blend of current and future data. Contract conversions LCE do not work properly and can’t consume having a current active contractor record with i...
What is the best method to allow multiple agents (either from different or same assignment group) to be able to work on a single HR case simultaneously?
when ever raising Test1 Hr service case it will generate one ID number and this generated ID number we are populating in another two hr service requests (Test2 HR service, Test3 HR service).if we use ID number in Test2 HR service then it should not...
I want to create a report that shows the percentage of task completion by due date for each group of new hires. Suppose in a LE user has few tasks, i want to show how many tasks are pending "due 7 days prior to the start date" which will be onboard...
Hi, Email is not sent to cc field. Please see below screenshot : Please correct me to achieve it. Regards, Nivedita
Hey, So there is only one Knowledge Base with around 400+ articles, accessible to both Employees and HR, to avoid duplication from two separate Knowledge Base for each of them. But it seems the Employees have to read through a lot of content within t...
Hi, In Agent workspace for HR Case Management, when we click on magnify glass in assignment group field, the popup is showing empty, but in native view and in hr agent workspace, there is no issue like that. If someone came accross this issue earlier...
I want to trigger activity set before one day for Indian user but for other user it should be as it is.How we can achieve with trigger type as "Advanced" or is another way Thanks in Advance..!!
we have completed the following instructions to configure an integration between ServiceNow (Tokyo) and Workday, using the Workday HR Spoke. A few amendments, but it is connecting, but no data is being retrieved from Workday https://docs.servicenow.c...
I'm confused by the process to create interactions in Agent Workspace -- why do I have to enter the subject user (opened for user) twice? The way the form is laid out does not make any sense. Right now, the process is as follows: Click Create Interac...
We have a report on the sn_hr_core_u_sn_hr_state_metric table that users cannot see. Is giving them the Metric Admin role the only option? I tested that role and it works, but is there a way to allow them to see that without being an admin of metrics...
I created a new subflow to transfer HR cases to IT requests. I'm calling the subflow from an UI action and everything works great on the regular UI but I'm struggling to make this work on the Agent Workspace. This is the code I'm using on the UI acti...
Hello, there. I'd like to ask you how to change 'Guest' (Opened for) to HRSD Guest, which I generated, on "Create HR Case" of Inbound Action. I thought it was just ok to change the following script. Before:if (gs.getUserID() == '5136503cc611227c0183e...
Hello all, I need to update "assignment group" field as empty. Which doesn't show choosing multiple option dropdown which includes "is empty". I tried to making it with toggle scripting but couldn't work. Is there way to do it? if so any help woul...
