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Custom Attachment field is not working as expected.

BiswajitD
Tera Contributor

When a file is uploaded in a custom attachment field and the record producer is submitted, an HR case is created. However, the attachments are not visible in both the backend view and the frontend view of the HR case.

 

  • A Record Producer is being used
  • Table: sn_hr_core_case_operation
  • Attachment is uploaded successfully during submission
  • But no attachment appears on the created HR case

Could you please suggest why the attachments are not being populated on the HR case and how to resolve this?

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