Display agents name/initials and picture on the live chat in the virtual agent bot

[Vaishali 11]

Hi,


Is it possible to display the agents picture and name/initials on the live chat session of virtual agent bot. If yes, how it can be done?

Thanks in advance!!

[GlideFather · Accepted solution]

Hi @Vaishali 11,

go to Conversational Interfaces > Settings > Agent chat and check whether this property is true or false:

Marking it true should resolve your issue, if it is already true and not working as you want to, try to set it to off, save it, set back to on and try to see any difference.

[Mark Manders]

Before starting on this: check with you HR department (and/or Legal). There could be serious privacy issues involved here.

[GlideFather · Accepted solution]

Hi @Vaishali 11,

go to Conversational Interfaces > Settings > Agent chat and check whether this property is true or false:

Marking it true should resolve your issue, if it is already true and not working as you want to, try to set it to off, save it, set back to on and try to see any difference.

[satyasubraV3614 · Accepted solution]

Hello @Vaishali 11 ,

1. Navigate to Conversational Interface -> settings -> Agent Chat.

2. In User Chat Settings activate the Agent names and avatars.

If you found this response helpful, kindly mark it as Helpful and accept it as the solution.
Regards,

Sagar

 

[Ankur Bawiskar]

@Vaishali 11 

please share some screenshots