Do I need the ServiceNow HR module in order to pull Credly badges into ServiceNow?
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3 weeks ago
Hello,
We currently have an internal program around manually adding Credly badges to an Employee's talent profile within in SuccessFactors but we'd like to be able to pull badges and kick off internal processes for validating badges that have monetary rewards associated to them instead of the our current manual validation and request process. Can the Credly spoke be used to pull Employee information without the ServiceNow HR module? Also, does this capability also require paid products or solutions within Credly in order to work? I have found documentation around the Credly spoke but the documentation isn't clear on how to set it up and use it, just initial setup which is leaving me with more questions than answers. Any information would be greatly appreciated or if people can share if they are using this integration and how it is working.
Thanks,
Jeff
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3 weeks ago
Hi @JeffE,
according to the sources below, it seems that HR module not required. But when it comes to licences, it's always better to talk to SN directly, each organisation shall have a representative or two for this matter...
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Store > Credly Spoke
Licensing requirements
Free Partner Built Store Downloads:
Free Store features and applications built by ServiceNow partners require Customer have entitlement for the number of included custom tables, either through bundled custom tables that are included within their ServiceNow products or through a Now Platform App Engine subscription product. Out of the Box Free Store Applications of type "Integration" are exempted from the custom table count and do not require custom table entitlement.
Paid Partner Built Store Downloads:
Out of the Box Paid Store features and applications built by ServiceNow partners include embedded entitlements for the custom tables. Paid partner built apps do not consume custom tables and require no additional custom table entitlement, unless the out-of-the-box application is extended.
ServiceNow Built Store Downloads:
Out of the Box Store features and applications built by ServiceNow do not require custom table entitlement unless the out-of-the-box application is extended.
Partner Built Store Downloads - AI:
Apps distributed by ServiceNow partners on the Store with generative AI or agentic AI features ("AI Features") may consume Assists as specified by the ServiceNow partner. Assists consumed by AI Features are deducted against the total number of Assists available to Customer (at the account level) at the time of execution of a given AI Feature. ServiceNow does not determine the number of Assists consumed by AI Features so Customers should carefully review and understand the number of Assists consumed by AI Features before utilizing a partner application.
Partners are required to provide Customers with an estimate of how many assists may be consumed through use of their Apps.
Store downloads may require a separate ServiceNow subscription product to use the Store Application. Contact your ServiceNow Account Manager to determine subscription requirements should you have questions.
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Release notes / docs > Credly spoke & Credly Spoke release notes
No AI was used in the writing of this post. Pure #GlideFather only
