Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

[ghitabahaj]

Hi everyone,

I’m working on Employee Service Center (ESC) and need some guidance.

Requirement:
I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:

• Country / Legal Entity: Spain

• User type: External users (e.g. Contingent Workers, Consultants, Subcontractors)

Currently:

• Offboarding requests are visible to these subject users under My Requests

• Requests are in Open state

• This should not impact internal users or users from other countries

What I’m looking for:

• Best practice to hide these requests on ESC

  • If anyone has done something similar specifically for HR Offboarding cases

Any guidance, examples, or pointers would be greatly appreciated.

Thanks in advance!

[Ankur Bawiskar]

@ghitabahaj 

you can handle this using HR COE Security Policy

HRSD Vancouver: COE Security policies inheritance explained 

Create a COE security policy 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ghitabahaj]

i've created one but still the request visible on the ESC for the subject person

[Ankur Bawiskar]

@ghitabahaj 

is that user seeing it in native as well?

HR COE Security basically apply ACL in backend, if user is restricted to see that HR case then they won't see in ESC Portal

share your config screenshots and what debugging did you do?

[ghitabahaj]

i ve opened the ESC and impersonate an external spain user , then go to my requests and they re still there