Do Not Default Subject Person to Opened For

[Lukasz Bojara]

Hello HR Experts,

There is a requirement to not default the Subject Person to the Opened for when a case is created, to be more precise, on the case creation form the Subject Person should not be pre-populated with the Opened for value. Is it possible without heavy customization?
I know that there is a "Do Not Default Subject Person" option in Case options, but it is not working, mainly because on the case creation form the Subject Person is automatically pre-populated and when the case is saved the Subject person will be the same as Opened for.

[Musab Rasheed]

Hello,

You can go to 'sn_hr_core_config_case_creation' table and remove 'Subject person' field from 'Case creation' tab. this way I think your requirement will be met.

[Lukasz Bojara]

I've thought about it, but it won't fly. We gotta keep the subject person visible all the time, but for some services, it must be left empty. Hope that makes sense!

[Musab Rasheed]

Write a before BR on HR case table to keep subject person as empty in case that is filled in ? should be easy no ?

[Lukasz Bojara]

It will make the subject person empty after case is created, but will not make the field Subject person that is visible on Case Creation page empty. That is why I used the case options for this.