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Document Templates

ChunjiJ
Tera Contributor

Hello

Could anyone tell me why I can't see "Document Templates" in the All menu of my Yokohama PDI,

even though I'm logged in as an admin user?

ChunjiJ_0-1758605508230.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@ChunjiJ 

try to logout and login again and clear instance cache using cache.do

It should be available OOTB in platform.

If it doesn't work then release the PDI and get a fresh one.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@ChunjiJ 

try to logout and login again and clear instance cache using cache.do

It should be available OOTB in platform.

If it doesn't work then release the PDI and get a fresh one.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader