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09-22-2025 10:32 PM
Hello
Could anyone tell me why I can't see "Document Templates" in the All menu of my Yokohama PDI,
even though I'm logged in as an admin user?
Solved! Go to Solution.
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09-22-2025 10:51 PM
try to logout and login again and clear instance cache using cache.do
It should be available OOTB in platform.
If it doesn't work then release the PDI and get a fresh one.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-22-2025 10:51 PM
try to logout and login again and clear instance cache using cache.do
It should be available OOTB in platform.
If it doesn't work then release the PDI and get a fresh one.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
