duplicate attachments in activity log

[Peter Xiang]

Hi all,

I have created an Attachment field in the record producer, but after I upload the attachment, two records of the same attachment will appear in the ticket page. What is the reason for this? The HR module I use, There is a method in the record producer script: new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

Is the question related to this method?

[Mark Roethof]

Hi there,

So are there also actually 2 attachments added to the record? Or is it only a visual issue in the activities? Can you double check this?

[Peter Xiang]

Hi @Mark Roethof ,

I think there are 2 attachments in attachment table, but I only upload one time

[Mark Roethof]

Oke so the issue is duplicate attachments, and actually not the activity log.

Are you using an out-of-the-box widget on your portal through which you submit your record producer? Or a custom one? Are you also using the attachment icon from that widget, or are you using the Attachment variable?

[Ankur Bawiskar]

@Peter Xiang 

Things to check

1) is this happening on all record producers or specific one

2) is this happening for admins or non-admins