Email content is disappearing for HR Agents

krishnachaiC982
Tera Contributor

a month ago

Some HR agents are reporting that when they are typing emails in SNOW, the content is not saving and is disappearing. , Krishna from the HRSC have experienced this issue all of this week. It sounds like it is happening when they are copying from a SNOW template and then updating the text within the email.

The email verbiage disappears as they are typing or it doesn't save the full verbiage when the email is sent.  Sometimes, a red error shows up.

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abirakundu23
Giga Sage

4 weeks ago

Hi @krishnachaiC982 ,

Please try with different browser or incognito mode. Clear your browser cache.
Review the email template’s HTML content for any malformed tags or unsupported formatting.

Check with the team if there were any updates or customizations deployed recently or known issues in release notes or support site.

Is the issue occurring for any specific users or for every one ?

Please mark helpful & correct answer if it's worthy for you.




 

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