Employee Number Not Visible in 'Your Employee' section for a Specific User in HR Agent Workspace

[SNEnthu]

Hello Everyone,

I'm reaching out for some assistance regarding the HR Agent Workspace.

In the side panel, when I click on "At a Glance,"I see the employee details. I want the Employee Number to be displayed under the "Your Employee" section.

This section is configured via HR Profiles, and I confirmed that the Employee Number is already added in the form layout of the At a Glance UI. However, the tricky part is that the Employee Number is only visible for some users and not for a specific user who already has an Employee Number assigned.

I'm not sure how to proceed to make this visible for that particular user. Has anyone faced a similar issue or has suggestions on how to troubleshoot or resolve this?

Thanks in advance for your help!

[Ankur Bawiskar]

@SNEnthu 

since you said Employe Number is visible only for some users and not for others

Then some access control is blocking that

did you debug that?

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[Ankur Bawiskar]

@SNEnthu 

I could see OOTB the Contact Card has only these 5 fields

see if it's customized and the field is shown based on some logic etc

Adding additional data points to the Employee Information card 

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[Tanushree Maiti]

Hi @SNEnthu 

Hi @SNEnthu 

As you have already confirmed, field has been added to form layout, then check following thing.

1.  Check for that employee number if any field ACL is in place

    Sys_user.employee_number , check the ACL role and validate if same role is assigned to the user

2.Ensure the user in employee number field has a fully generated and active HR Profile.

At a Glance panel 

Using At a Glance for HR Service Delivery Agent Workspace 

[Ankur Bawiskar]

@SNEnthu 

The fields are picked from "At a Glance UIB" form view from sn_hr_core_profile table 

if the field has data in it then it shows

When Employee number data is there

when Employee number data is not there

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏