Restrict IT tickets from Tasks on EC Pro

[nechauhan]

We have created a dedicated Employee Center Pro portal for the HR team, while IT users access a separate portal. Our requirement is to ensure that IT-related tasks, such as RITM approvals, do not appear in My Tasks and that only HR-specific to-dos (for example, HR approvals) are displayed in the HR portal.

I have already cloned the 'hrm_todos_page' page and the 'HRM Todos Summary' widget. What would be the recommended approach to filter out IT tickets from My tasks only within the HR portal experience, without impacting the existing IT portal.

[Mark Manders]

'My tasks' are just that, right? Everything I am assigned to do. I think it would give a very bad experience if I need to go to two portals to approve two different tickets, just because one is HR related and the other one IT. 

A business case for two separate portals is already tricky, since an end user just wants something and doesn't care who answers questions/fulfills requests, but also two portals to actually do things? Wouldn't it be a way better experience if it didn't matter which portal an approver enters, but he can just approve? 

Personally, I would want everything on one portal (as end user), but at least prevent me from having to go somewhere else to do the same thing I am doing right now.

[Ankur Bawiskar]

@nechauhan 

I agree with what @Mark Manders mentioned.

Nowadays many customers use ESC for HR and IT and they have stopped using SP portal in case your customer is still using that

[nechauhan]

@Mark Manders and @Ankur BawiskarI agree that ECPro is intended to be a unified portal for all departments. However, our client has pushed back on having IT and HR teams use the same portal and has requested separate experiences for each team.

We have already cloned several widgets to filter out IT-related data. The main challenge is the My Tasks page, as it relies on the out-of-the-box todoPageUtils script include. I would prefer not to modify that logic and risk impacting the existing functionality. I am currently exploring whether we can achieve the requirement by leveraging a cloned version of the HRM Todos Summary widget instead.

[Ankur Bawiskar]

@nechauhan 

should be feasible but would mean lot of heavy customizations, testing efforts and technical debt.

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