Enable Compose email button in HR agent configurable workspace list view
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01-06-2025 04:39 AM
Hi team,
I have a requirement to enable the "compose email" button in the list view of the HR agent configurable workspace. When the agent clicks the compose email button, it will open a new tab with an email draft, allowing the agent to fill it in and click the submit button. I have an existing action called compose email, but it only works for the old workspace. Could you please provide a solution for this?
script:
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Human Resources Service Delivery
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01-06-2025 04:44 AM
I don't think it should be on list view.
what if user selects multiple records and then click on that button?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-06-2025 04:45 AM
can you share complete script of UI action which is working in legacy agent workspace?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-06-2025 04:52 AM
Yes, you're right. The old workspace is working for form view, but in a configurable workspace, it is necessary to enable list view.
refer below script for legacy workspace. then how we can configure for new workspace in form view?
Thanks
Raja Reddy
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01-06-2025 04:54 AM
what if user selects multiple records and then click on that button?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader