hii everyone, I need solution , the state of a case is Awaiting customer approval, if customer didnot respond to the case after 3 days or like that then the case should be closed which means the state of the case should be closed. I am finding a w...
Is there a way to disable this common word query info message in HR Agent Workspace? "Your text query contained only common words or ambiguous wildcards, please refine your search and try again". It pops up on case load or save whenever short descrip...
I am trying to change how the short description populates when a case is created. Right now, it is the name of the HR Service plus the Opened For's name. I'd like to change it to the name of the HR Service plus the Subject Person's name. I tried crea...
Hello HRSD is configured on servicenow but we would like to use the Employee File Management from PeopleDoc to keep our documents instead of Employee Document Management from SN. Has anyone already done this integration that could advise if it is po...
Hi all, We have a requirement to add multiple URL to a single HR task. Currently, OOB we have an option to add only one URL in the HR template. In the similar way, we want to display multiple URL's in the HR task and is there a way to change the tex...
Hi all, I've a requirement where I have to capture the record created date in another field without time attached. Simply, in OOB we have Created field which stores record created date and time as well. But I just need to capture the record created d...
Hi, Servicenow to Docusign integration is already implemented and its running fine.Need help with the steps that needs to be followed for creating the Docusign template and once the HR task is in ready state automatically it should be visible in the ...
How can i add metion functionality in the ESC portal same way we have currently in UI16?
After a record has been opened by using the g_aw.openRecord() function how can we set values to specific fields? Any help would be appreciated. Thanks and Regards, Vasu
Hi, we have an requirement where a HR case should not be closed until all the HR tasks will be completed. For which we have created a onbefore business rule whenever case state changes to Resolved state then it should be abort and show error message....
Hey SN Comm Team, I am running into an issue/security restraint with archiving tables. I have created Archiving Rules for each COE/Table we have. Now that I have rules in place, I see all the Archive HR Table Applications through my filter navigator:...
Hi, I've a requirement to add the dashboard functionality to the HR workspace. I believe for that I have to use Dashboard viewport component in the page. But when I open HR workspace in UI Builder, all I see is a couple of landing pages with only 7 u...
Hi, I have question regarding HR bulk case request. 1.What this Create parent case is ? If tick this where parent case is created ? I found it in documents. but still not really understand https://docs.servicenow.com/bundle/rome-employee-service-m...
In a lifecycle event, I have an activity configured with an HR Task for a user to submit a HR Service+Record Producer with a few variables. I need to automate something with the variables in a Flow. The Flow is triggered when a record updated in th...
Hi Community, We are hoping to open up the assigned to field in a Feedback Task so it can be reassigned to anyone in HR, who has the appropriate knowledge roles to make edits to articles. We allow all HR users to edit or create articles, they are the...
