What are the out-of-box SLA's for ServiceNow HRSD
Wondering what the out-of-box Service Level Agreements (SLA's) are for HRSD.
Forum Posts
Resolved! How can a case attachment or comments be copied to a task automatically?
Hi! what configuration do I need to work on if I want a parent's case's files/attachments or even comments, copied/duplicate to its child task? Thanks in advance!
Resolved! How to add CC'ed users from inbound email to a custom field?
Hello SN Comm! I have seen many other posts trying to accomplish what I am asking for. However, none of the suggestions/answered posts has worked for me (it could be that I am putting the code in the wrong area of the script). Nonetheless, Here is wh...
How to copy the hr profile data on to user table both are in different application scopes
Hi, Is there anyway we can copy the "employee end date" field value from HR profile table on to custom field on User[sys_user] table. Business rules written in one application scope will work in another application scope, if i want to query the HR pr...
HR Case, Subject Person to include inactive and show more information?
Hi Community! Does anyone know how I change the config in HR SNOW for the HR Case field 'Subject Person; Current - Shows only ACTIVE users and in the popup shows 'First Name' 'Surname' 'Email Address' I'd like - Shows both ACTIVE and INACTIVE users a...
Resolved! How many COEs, HR services do you have?
We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories. Clearly too many. We know we need to slim it down, but are struggling to identif...
UI policy not setting field Read only
I have an issue where the UI policy is not making the field Read Only even though the field watcher says, Ready Only set to True. I don't see Client Scripts or any other BR/ACLs or anything else touching the same field and only able to see UI pol...
Resolved! HR case template fields not defaulting
I am trying to set a default case state for an HR Service by using the HR Case template. In my personal developer's instance, I modified the General Inquiry HR case template and added the State field with value of "Work in Progress". I also added t...
Resolved! What are the out of the box Lifecycle Events?
I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?
Resolved! Is there a way to add the image directly as a attachment and it would show as a tile in Service Portal?
Is there a way to directly upload an image as an attachment in a order guide/record producer and have it reflect there immediately like the profile page?
Resolved! Cloud Dimensions Demo data
I recently attended the HRSD Fundamentals class. As I am revising the labs that were given in the book, I am finding it difficult to do these using the PDI. Is there a way to get the demo data for Cloud Dimensions so i can do the labs on my PDI
Resolved! How can we activate the disabled COE
Hi, I am trying to activate the benefits COE but it is greyed out. I also tried in my pdi as well is disabled there also. Checked below property as well but it is for table only :
ERROR: HR Service is in valid for subject person.
Hi Everyone, While I am raise a new HR case from portal, I am getting an error message like "HR Service is in valid for subject person", I referred few of the questions here but I couldn't find the exact solution for this, Please suggest on the same....
Resolved! Checklist for HR task
Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...
Resolved! How to change the banner text on ESC portal and the text should be dynamic. For ${user}.
Text On Banner Image For ESC PortalHow to change the banner text on ESC portal and the text should be dynamic.For ${user}.
