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Not able to Update state of HR case (sn_hr_core_case) through script getting error as "Source descriptor is empty while recording access for table sn_hr_core_case: no thrown error Security restricted: Read operation on table 'sn_hr_core_case' from sc

When I am trying to update state of HR case from "Awaiting Approval" to "Ready" using script it is showing error as: "Source descriptor is empty while recording access for table sn_hr_core_case: no thrown errorSecurity restricted: Read operation on t...

ACLs should not have GlideRecord/GlideAggregate in script

ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have an ACL written on sys_attachment table and the script is Checking if current user is a member of any human resources group. Gliderecord to 'sys_user_grmember' is used....

Renu9 by • Tera Contributor
  • 4813 Views
  • 12 replies
  • 9 helpfuls

Create HR profile or update when user is inserted/Updated

Hi Community, I have created Business rule to auto create HR profile when the user record is inserted or updated if there is no HR profile created for the user. below is the business rule .but business rule is not working  Can any one let me know if ...

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Kachu by • Mega Sage
  • 3641 Views
  • 9 replies
  • 3 helpfuls

Convert Time Type Field into Seconds

Hi All, I have a field "u_abc" which is of Time Type and i want to convert that field values to seconds. Example I have 10 HH: 00 MM: 00: SS attached the screenshot .  

Roshani by • Tera Expert
  • 1524 Views
  • 4 replies
  • 1 helpfuls

Duration field validation

Hi All, I have a duration field "Processing Time"  DD:HH:MM:SS and as part of requirement we have removed days column by adding attribute : "max_unit =hours. So it changed to HH:MM:SS .  When I am adding hours more than 24 like 31:80:80 , so the fiel...

Roshani by • Tera Expert
  • 1099 Views
  • 1 replies
  • 2 helpfuls

Resolved! Clickable URL in agent workspace?

Hello,  We are facing an issue, where agent workspace is not displaying a clickable field, the same way the native view of HR case does. Is there a workaround this?   HR Case Native View: Below you can see that the agent will be able to click on this...

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Resolved! How do you enable "Your hub" dashboard on MS Teams

Hi,I have successfully configured ServiceNow for Microsoft Teams and can connect to Now Virtual Agent on MS Teams.How do you enable the "Your Hub" dashboard from Microsoft Teams as demonstrated in docs? Here's the link to docs - https://docs.servicen...

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HH:MM:SS format for string field

Hi All, I have a string field and i want to put validation , so that it takes only format of :  HH:MM:SS , also it includes (24 hr max, 60 min max and 60 sec ) like this.   

Roshani by • Tera Expert
  • 1202 Views
  • 2 replies
  • 0 helpfuls