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Resolved! Auto Assigning Rules for HR Service

Hello, Is there a way to create an assignment rule to assign a specific HR Service to a specific Group? I created a rule in my DEV environment, ensured it was enable, and then submitted a test, but it did not assign to the group I intended it to. Tha...

Melissa3 by Kilo Contributor
  • 1960 Views
  • 5 replies
  • 4 helpfuls

Resolved! 'Request Onboarding' Lifecycle event not installed with plugins

I have installed HRSD plugins (Core, Lifecycle events, etc.) so that I can begin configuration for an Onboarding/Offboarding deployment. After installation, the out of box 'Request Onboarding' lifecycle event/record producer is not there. I have comp...

Wes22 by Tera Contributor
  • 914 Views
  • 3 replies
  • 2 helpfuls

Global Search in HR Agent Workspace

Looking for the setting so people using Agent Workspace can do a search all in the Workspace. These people have the required HR roles in addition to the awa_agent. In the UI16 they can do a global search all, in the Workspace they can only do a limit...

Rejecting a HR Case

Hi all, On the life cycle event, I have created an activity type Approvals and in the Approval options, I have selected 'On Rejection' =Allow resubmit of approvals. The docs says after setting up the above, if we reject the HR case then there will be...

st27 by Tera Contributor
  • 942 Views
  • 3 replies
  • 2 helpfuls

Roles needed to specific modules without providing Admin Access

Hi All, Can anyone please let me know what Role is needed for the following modules ? without granting admin role to the user in lower environments. 1. Notification 2. Workflow 3. creation of update set 4. Grant HR admin and HR agent role to users   ...

Ashmiya by Tera Contributor
  • 751 Views
  • 4 replies
  • 0 helpfuls

HR cases not visible

agent not able to view other group HR cases? He can only view the cases that he is a part of the group He need to view other group HR cases  please suggest

ram109 by Tera Contributor
  • 1720 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to restrict HR Case to particular Tier1 groups

Hi All, I have requirement- We have Tier1 , Tier2 and Tier3 groups. We need to show HR cases to Tier1 groups only. But also show corresponding HR Cases to Tier 2 or Tier3 groups if HR Case is assigned to these groups. I have created Read COE Security...

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Resolved! Post Button not visible for Worknotes on HR Case/Task

Post Button is not visible on my Work notes and Additional comments when the state is changed to "RESOLVED" on my HR Case and HR Task after Upgrade to NewYork.   Can anyone help me where to check and all? Any help is appreciated!! Thanks, Akhila.

Akhila8 by Mega Expert
  • 2509 Views
  • 9 replies
  • 0 helpfuls

Additional comments in HR Cases and email triggering configuration

We have a scenario where an HR agent sending reminder mails (through additional comments in a HR Case) asking for  approval and we noticed the third reminder email had cc the person's(the one who needs to approve to proceed with case) manager, the pe...

Ashmiya by Tera Contributor
  • 916 Views
  • 4 replies
  • 2 helpfuls

Resolved! Create a Page and add in quick link widget in employee service Center

  We have a requirement to create a new page with images  and add the created page as a  a hyperlink in quick link widget in the existing esc portal. such that it redirects and opens up the new page created.can anyone help me on how to achieve this? ...

Ashmiya by Tera Contributor
  • 2451 Views
  • 1 replies
  • 0 helpfuls

Case Deflection with HR

We need a report to build case deflection for HR . Did anyone achieve it before if yes can someone help    

Kidambi by Tera Expert
  • 1203 Views
  • 6 replies
  • 0 helpfuls

ServiceNow Content Mgmt System Feature

I like to know a features/functions/benefits list of the ServiceNow Content Mgmt System. Does it have any version control, lock out, etc (similar to a document management system), or is just the ability to store files?    

Loe by Mega Contributor
  • 1229 Views
  • 2 replies
  • 2 helpfuls