Enable Compose email button in HR agent configurable workspace list view
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2025 04:39 AM
Hi team,
I have a requirement to enable the "compose email" button in the list view of the HR agent configurable workspace. When the agent clicks the compose email button, it will open a new tab with an email draft, allowing the agent to fill it in and click the submit button. I have an existing action called compose email, but it only works for the old workspace. Could you please provide a solution for this?
script:
- Labels:
-
Human Resources Service Delivery
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2025 04:57 AM
@Ankur Bawiskar Agent will choose recipients manually.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2025 05:01 AM
are you saying when user selects multiple records and click that UI action it should open multiple Compose email tabs and agents will select the recipients manually?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2025 05:04 AM
@Ankur Bawiskar Yes correct. it will open multiple compose email tabs.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2025 05:08 AM
did you search with declarative actions of type list which are implemented as client script?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2025 05:24 AM
@Ankur Bawiskar Yes i tried but no luck.