Error Messages in Browser When Accessing a Particular Record Producer

rhyannagood
Tera Contributor

Hi everyone,

 

Has anyone come across these errors before? They appear when accessing a specific record producer that includes the 'HRI Catalog to KB Article Display' widget as a variable.

I reviewed the ACL on the sc_2_kb table, and for read access, it’s currently restricted to users with the sn_hr_core.manager role. This includes myself and a few others — and I confirmed that none of us encounter the error.

The issue seems to stem from the fact that the record producer is available to HR, but we don’t have a standard role assigned to HR users across the board.

Given that, what would you suggest as a solution? I’m open to ideas — whether it's adjusting the ACL or another approach.

 

Thanks in advance!

Best,
Rhyanna

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