User Activity
I understand that this is how it functions out of the box, but I have an attachment field on one of my record producers. Whenever someone uploads an attachment through the field, it places the attachment in the body of the record producer. I also not...
04-23-2025
Hi all,I know that out-of-the-box, the email client script sets the opened_for or caller_id as the primary recipient. However, in my organization, they’re being added as secondary recipients (in the CC line) instead.I've reviewed our templates but ha...
Hi everyone, Has anyone come across these errors before? They appear when accessing a specific record producer that includes the 'HRI Catalog to KB Article Display' widget as a variable.I reviewed the ACL on the sc_2_kb table, and for read access, it...
Hi everyone! I'm encountering an issue with a Business Rule that’s designed to transition a case from Suspended to WIP when a comment is added. The Business Rule includes a condition that requires sys_updated_by (the updater of the record) to match t...
