Hi, I need some guidance how to implement employee holiday calendar. I know employee can make holiday requests from catalog and I can have workflow so that their manager can approve it. Once it's approved should I just add it to a schedule. Can I hav...
I'm trialing the demo environment for ServiceNow and am trying to add a GIF to my knowledge article but keep getting the error that the file isn't recognized (see below) When I upload as an image...it works but it's so pixelated it's not really reada...
In Kingston, I was testing the "Transfer Case" to show to our HR team. By looking at the docs, you should be able to select the COE and transfer the case but I'm not able to get the COE to show up. I was expecting a reference field on that popup, but...
The requirement is cancelling the hr_case should inactive the record like Close Complete or Close Incomplete. I tried a few below options and watched the field, even it showed these have made the field from true -> false, but it had not actually set ...
Hi all, I am attempting to create an assignment rule that sets the "Assigned to" field to the "Opened for's" Business Partner which is a value populated in their HR Profile. The Opened for field is a reference to the user table. I'm a beginner with s...
I have defined several single line text variables in the record producer for an HR Service. Some are mandatory, some have default values, some are neither mandatory or have a default value. On the AVAILABILITY tab, I have selected "Send to item's des...
We would like to make some changes to our Workday integration with ServiceNow. I reviewed the documentation that I could find on the HI portal and community. I also reviewed what we have set up from the Workday side. I can’t find anything related to ...
We added a new Choice to State in the dictionary for HR Case and made it a value greater than 8 (Closed). Based on reading DOCS it should have made this choice an Inactive State. That is not the case. Not sure how to make that State as Inactive so...
Hi, I'm working on this OOTB onboarding request in my personal developer instance (Kingston) and there is a HR case generated to "Request a background check". From this case I've created a task for new employee "John Doe" to complete and sign "backgr...
Hi In my instance I have a user with HR roles and Impersonate role. When this user Impersonate a user with Itil and HR roles, it's possible to access to ITSM applications and modules (Incident, Change, Problem, etc) but hr applications and module (Ca...
Hi, As per documentation, I should be able to navigate through HR cases assigned to me (and other criteria) via Employee Service Center (HR Service Portal), I'm unable to find this. Can anyone please help me what I'm missing here? Instance: Kingston ...
Hi guys,Currently I'm employee and working on a company and I've successfully passed ServiceNow Certified Administrator.Now I've a several questions:1. Probably stupid question, but: What are the benefits of this certificate? How can I use it?2. Is t...
OK so was working on an HR roll out today and it occured to me, I don't want to disable impersonating hr people <they may have an issue in Service Now that i need to impersonate to test> but i don't want anyone impersonating an hr person to be able t...
where can i learn about OOTB HR workflows ? i would like to see and learn about the HRSD OOTB workflows: what are the capabilities ?what is the process for implementation ? Best practices ? Release notes / specifications ? Thanks ahead
I am trying to setup an import of a csv that contains additional employee information (birthday, hire date, etc - things that don't belong in user record). I am having trouble getting it to work. I am trying to coalesce on the user. The value in t...
