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Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied.

spencerc3
Tera Contributor

Hi, 

 

We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal.

 

We are getting this error: Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests.

 

When adding the widget to the page the functionality is fine up until i click 'Requests'

spencerc3_0-1757110890327.png

 

 

spencerc3_1-1757110890300.png

 

 

After clicking requests, I am getting an error for an HR util.

 

I tried creating cross scope privileges for global to have access to the HR script hr_caseOpenRequestFilterUtil. (script is in Human Resources: Core application). 

 

But I get this error 

spencerc3_2-1757110890310.png

 

 

Any help is appreciated! Thanks

1 REPLY 1

Rafael Batistot
Kilo Patron

Hi @spencerc3 

 

this article might help you 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819770

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