Flow designer

[kali]

Hi All,

I created a flow with trigger conditions such as that whenever additional comment changes then a new hr case should be created. But i want to call the flow by using the ui action only , even if the trigger conditions satisfy it should not create a HR case .Is this possible.

Thanks in advance

[Sohail Khilji]

This is strange... there can be numerous comments changing and why do you need to create case on every comment change? whats the business requirement can you explain ?

[kali]

Hi @Sohail Khilji , 

Only after the case is closed complete if a additional comment is inserted then a new case should be created

[Sohail Khilji]

can you explain ?

You can create a business rule or a Flow which start or trigger conditon as if state is closed complete and additional comments changes.

if so, user create record action to create a record and you can do the lookup of old record to copy its existing values. (Why dont you re-open the same case rather creating a new case) ?

Were are you struck, did start with anything ?

[Sandeep Rajput]

@kali In this case you should create a sub-flow instead of the flow and trigger the sub-flow via UI Action script. Here is an example on how you can trigger a subflow via script.

Here is the script which can be used for this purpose.

(function() {
	
	try {

		// Start Asynchronously: Uncomment to run in background. Code snippet will not have access to outputs.
		// sn_fd.FlowAPI.getRunner().subflow('sn_hr_core.<Provide name of subflow>).inBackground().run(); //Name of the subflow
				
		// Execute Synchronously: Run in foreground. Code snippet has access to outputs.
		var result = sn_fd.FlowAPI.getRunner().subflow('sn_hr_core.<Provide name of subflow>).inForeground().run();
		var outputs = result.getOutputs();

		// Current subflow has no outputs defined.		
	} catch (ex) {
		var message = ex.getMessage();
		gs.error(message);
	}
	
})();

Please refer to https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer... for more information.