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UI Policy is not working in Agent Workspace

Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...

Mark Geter by ServiceNow Employee
  • 2026 Views
  • 5 replies
  • 0 helpfuls

Resolved! Set default Employee on sn_hr_core_case_creation

Hi..  Does anyone know if there is a possibility to set a default value for the Employee on the case creation page?  Thanks for the reply.  Best regards,Catherine

Cathy8 by Tera Contributor
  • 1534 Views
  • 4 replies
  • 2 helpfuls

Schedule the publishing of a Knowledge Article

Hi Does anyone know if you can schedule the publication of a Knowledge Article? I want to be able to create an article on one day and arrange for it to be published on any date in the future that I choose. Thanks

Matt Lodge by Tera Expert
  • 2101 Views
  • 3 replies
  • 1 helpfuls

Integer Field Validation

Hi All,I have a Integer field "u_productive _time". I want to have validation onchange of value in such  a way that it should not accept decimal value. Example - If user enters 2.10r 4.5 any decimal value . it should throw an error and it should allo...

Roshani by Tera Expert
  • 1247 Views
  • 4 replies
  • 0 helpfuls

HR Case creation from email and received box security.

Hello. I want to create HR Case from Inbound email. To achieve this, I did the following 2 steps so far.-Email properties> Inbound Email Configuration => Yes-Inbound Email Actions > Create HR Case => Active  I found the following sentence in  "Create...

Duration Field in not showing data in list view

Hi All, When duration field has 00:00:00  value on form , why its is not showing this 00:00:00 in list view. Its doesn't show anything ? Is that an expected view . If I want to go for reporting and check if that duration field has 00 data its doesn't...

Roshani by Tera Expert
  • 953 Views
  • 3 replies
  • 0 helpfuls

Roles HRSD

Hi,I am preparing the CIS-HR Certification and I have the following doubts: 1. If a person has both Admin and HR Admin role, and he needs to create an ACL for Payroll case table. Select one option that apply:A. In the banner, click on user profile an...

Can I modify the actionable knowledge feedback pop-up window?

Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...

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User504567 by Tera Contributor
  • 1244 Views
  • 1 replies
  • 0 helpfuls