Hello, Currently, In ESC portal on the Knowledge page knowledge articles are displaying accordingly the current logged in user Profile language. for example: Current logged in user's profile language is Spanish, then only the Spanish articles are dis...
Hi Experts , I want to send the approve /reject button in the resolved notification to the "opened by " user for the case. Once the opened by user select approve should trigger mail with : I accept the Solution (User can input his own body message....
Hello Experts, I am looking for an option where I can search "Opened for/Subject Person" details using(on the HR case form once HR case is created) using email ID/employee ID/Preferred first name etc even if is not provided in the below attribute. Si...
Hello Team, I have a created a list_edit acl for some 'ABC' table, with ABC.*, role-snc_internal. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". Any help is greatly appreciated. Thank...
Hi, what are the differnces between these roles 1.sn_hr_core.hrsm_employee and sn_hr_sp.hrsp_employee 2.sn_hr_core.hrsm_new_hire and sn_hr_sp.hrsp_new_hire Which role needs to be used in those two
Demo install stuck since Thursday. Tried changing state to "Queued" and gets stuck on same spot. See attachment. Demo env is tusimpledemo.service-now.com.
The global search option is not available in the top menu for all of our backend users. Is this functionality limited to specific roles, such as admins? Or can we make this available to all backend users?
Hi All, We have a use case to trigger approvals on the HR case form and it will be notified to the approvers using custom notification on approval table. Whenever the approver clicks on the approve/reject link from the notification the approval r...
Can we add/remove Legal hold for a specific Employee document even though that employee or the document type is/not on Legal hold?
Hi all, I have 4 variable which are always hidden on form and created to achieve some requirement. But those are showing on portal when user clicks on My Approval menu as shown in screenshot. I need to hide these having sysid ones. Please suggest
Hi, I am looking into 'Fullfillment instructions' functionality. Can it be set up as a checklist, so agent would tick mark steps that have been completed. Sometimes we have tickets that go through few teams and it would be good to be able to see whic...
Hello Team, I have added few fields in additional display fields Case creation configuration, all the fields are coming when I am creating the case from native view(Normal view). But, if I am creating the case from Agent workspace view only few fiel...
Hi folks,Has anyone else explored the PDF Document Templates in depth? I have parsed the Federal I9 PDF form and there are several checkbox field types on the pdf. For whatever reason, I cannot mark these checkbox fields. I have tried mapping a true/...
Hi community, When working an HR Case, some agents prefer using the Compose Email option (3 dots 'more options' menu in top of HR Case) as the rich HTML editor is better for composing detailed information and for attaching documents to send to the us...
We are going to implement HRSD for our HR department. Can any expert give us what are high level steps for HRSD implementation?
