Resolved! What is the difference between service activity and flow fulfilment types in HR Case configurations?
What is the difference between service activity and flow fulfilment types in HR Case configurations?
Forum Posts
Resolved! Close complete ui action on hr task table doesn't check for mandatory fields
Hi, Why the system doesn't check for mandatory fields when i am closing a task from the ui action "close complete" but it checks when i am closing it from the field "state"? Thank you in advance
Subject person case visibility - best practices
Hi good day, This one is more a question about good practices... A couple of months ago we made important changes to the taxonomy of our HR services catalog with the aim of make it more simple and fully self-service... As a result of this change, w...
Resolved! How to hide certain choices based on logged in users' department
Hey there SN Comm Team, I am in need of some help to hide certain choices from a custom field when the logged in user does not belong to the Human Resources Department. The field and choices are on the HRIT Operations table Department field sits on t...
Resolved! I have a requirement to create a Separate service portal for the HR department. how can I create that?
I have a requirement to create a Separate service portal for the HR department. how can I create that? Currently, we have a Service Portal for IT services.
While Creating Hr case from backend in the Subject person able to see user record active and and inactive.
Hi , While Creating Hr case from backend in the Subject person able to see 2 user records active and and inactive. requirement is to show only active users in the subject person filed. please help
Resolved! Meaning of Read/Write in COE Security Policy.
Hi All, I want to understand the meaning of type read/write in COE Security Policy. When we give the type as read ->only members of given assignment group will able to read(cases)? When we give the type as write ->only members of given assignment ...
Unable to query the HR profile data using scripted rest API on sn_hr_core_profile table? I am always getting response as record not found.
Hi All, I am trying to update the sn_hr_core_profile table with additional fields for each record using a scripted rest API. This API will have the logic to get the sys_id of the employee record using the Employee number and then use that sys_id to p...
Resolved! No generated HR Tasks for Lifecycle Events Case
Hi, Community. We started encountering issue last Friday, do yo have any idea why there's no HR tasks being generated if we manually create a Lifecycle Events case? We understand that some of the activity sets has its own trigger condition, however...
Can we restart the Completed SLA's on the task
I had a Workflow with Task A->Task B->Task C->Manager Approval .If the Manager rejects the approval the flow again repeats with tasks Task A->Task B->Task C->Manager Approval .I had configured SLA's for the tasks, as per the flow when the approval is...
Is it possible to have an Excel spreadsheet created from a Multi row variable set using a Record Producer?
Here is an example of the Multi Row Variable Set that I would like to have attached to the Incident/Case upon clicking "Submit".
Resolved! The Employee Center Core plugin cannot be updated to 26.0.4, and it does not appear in the store.
Hi, I've been able to update and install Employee Center Core in our non-production instances but in our production instance the update button is greyed out and just says '21.0.15 Installed'. I looked on the ServiceNow Store and couldn't find Employe...
Resolved! Restrict access to certain cases based on HR services in HR Compensation COE.
Hi All, Do we have any OOB way in HRSD Application apart from ACL, Query business rule to restrict access(read/write) to certain cases in HR Compensation COE based on certain fields like Topic category ? Appreciate your response! Thanks, Lohith
Recreating Case Creation process for my service catalog
Hi, I installed HR app in my PDI and saw a feature/customization I liked. When I click on Create New Case, I am presented with a screen that shows verification. (I skipped it since I don't' care for this screen.) The next screen, shows the Case Det...
Resolved! How can I update the notification email script to take me to the "HR Agent Workspace" view?
When I click on "Take me to the Case" it takes me to the ITIL view of the case and not the "HR Agent Workspace" view. How can I update the notification email script to take me to the "HR Agent Workspace" view?
