Hi Community, We're interested in enabling Response Templates and would like to hear about your experiences and recommendations on who should have access to create and edit them. We'd like to provide the necessary role to a handful of HR Managers, tr...
I've noticed that there is a field called 'Evaluation Interval' on activity sets which is set to 4 hours by default. What the heck does this mean? I know there's sometimes a minute or so delay between when a parent activity set is closed and a depend...
Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...
Hi, How can an HR Admin or Content writer limit which employees will see content on the Employee? Client roles automatically limit what is visible to employees or using User criteria? ThanksBest regards
Hi.. Does anyone know if there is a possibility to set a default value for the Employee on the case creation page? Thanks for the reply. Best regards,Catherine
Can anyone tell me how to create the workflow/Flow for HR Employee Relation Case?
Hi Does anyone know if you can schedule the publication of a Knowledge Article? I want to be able to create an article on one day and arrange for it to be published on any date in the future that I choose. Thanks
Hi All,I have a Integer field "u_productive _time". I want to have validation onchange of value in such a way that it should not accept decimal value. Example - If user enters 2.10r 4.5 any decimal value . it should throw an error and it should allo...
Can we debug the action in Inbound email using script Debugger?
Hello. I want to create HR Case from Inbound email. To achieve this, I did the following 2 steps so far.-Email properties> Inbound Email Configuration => Yes-Inbound Email Actions > Create HR Case => Active I found the following sentence in "Create...
Hi All, When duration field has 00:00:00 value on form , why its is not showing this 00:00:00 in list view. Its doesn't show anything ? Is that an expected view . If I want to go for reporting and check if that duration field has 00 data its doesn't...
Hi,I am preparing the CIS-HR Certification and I have the following doubts: 1. If a person has both Admin and HR Admin role, and he needs to create an ACL for Payroll case table. Select one option that apply:A. In the banner, click on user profile an...
Hello everyone,We needed to confirm the possibility of this requirement if it is the best practice. and also how we can edit the widgets to achieve this requirement. Thank you!
HI everyone, I'm trying to extract a list of users having access to hr profile from all the users list and one more is How to create a query or any report where I can find people having access to hrsd which means having hr profile but created cases i...
Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...
