Hello Team , Is it possible to prioritize different team members with the same skill ?The chats should first be routed to the agent with the skill prio 1. Only if this agent does not accept a chat, it should be routed to the agent with the same skill...
IN HR module, for Contingent workers to get front end access for HR portal so that to create a case, do we need to give sn_hr_sp.hrsp_contingent ?While trying to activate this role in my instance, it gives a Info Message as"Rule change is submitted f...
Hi All, I have created a HR case and I can view preview document for the same. However, when I try to open the same case on agent workspace for HR case management then i see the below error. Encountered a server issue. Please try again. Please assis...
Hi All,I'm new to HRSD and scripting. I want to learn it from basic and do a mainline certification in HRSD. Please help me with documentations and video links related to HRSD and scripting.
Hello Everyone, is something wrong with my script : var visa ;var g = new GlideRecord('sn_hr_core_profile');g.addQuery('number=HRP0153690');g.query();if (g.next){visa = g.getDisplayValue('u_employment_status');gs.print("Print Visa value "+ visa);} St...
I'd looking for some clarity for the "Employee Experience Pack: Onboarding". Is this basically considered legacy at this point? I'm assuming so since it only supports Rome. Second, if this is no longer current, does simply adding the Enterprise Onboa...
Hello All, On HR Agent Workspace the knowledge articles are not showing up on Agent Assist. Can anyone please let me know why this is happening ? For your reference, Please find below image : Highly Appreciate your help !! Thank you.
I want to create a new tab called 'Related cases' in the table at the bottom of the case page which allows users to relate cases together but the relationship does not impact the State or notes / comments in the case. This request does not replace Ch...
How to hide HR services to certain groups but some members can have multiple groups which should also see all HR services. 15 groups = only 4 hr services should be visiblesome members of these 15 groups are also members of another group let's say 'Le...
Hi Community, I'd like to implement a Service Portal widget into a native UI form (HR Case, for example). I'm stuck because even though I created the formatted and added it to the form, I have no idea how the UI Macro should look like. This is how it...
Hi All,I have a issue with the load data, we are picking the csv file from a shared location. As per the raw file we are almost getting 16000 records. but when we check the import sets we can only see around 3000 records are picked and placed in the ...
Hi All, We have a requirement where in a flexible date range filter should be configured at dashboard level which should filter both the PA reports as well as Normal reports based on the selection of the date range on the dashboard filter.Can anyone ...
Hello Team , How we can remove "Analytics Center" from HR Agent Workspace.Thank you !
I want to hide ( disable ) chat option in the header menu. But conversation should be needed at the bottom of the page in employee service centre.
The dynamic translation button does not appear in Agent Workspace. The translation buttons appear on native view like this: But I cannot view the same buttons on the Agent workspace? I don't see anything in servicenow's docs. Can someone help?
