Form submission from catalog

nikhitha24
Tera Guru

‎10-16-2023 02:33 AM

Hi Team,

Can anyone please help me on the below query.

 

I wanted to create one task name is  Confirm if a Cell/Mobile Phone is required.

for this i have created one catalog item, template, and we have created the flow to create the task 

task is creating when the HR case is created but when we are impersonated the HM and trying to  submitting the task from portal 

is mobile phone is required?

Yes

No

nikhitha24_0-1697448776516.png

 

when i click the Yes or NO as response task is not closing still it is showing in HM queue with state as ready

Please refer the below screenshots.

nikhitha24_1-1697448797574.png

nikhitha24_2-1697448806507.png

 

 

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6 REPLIES 6

Peter Bodelier
Giga Sage

‎10-16-2023 02:44 AM

Hi @nikhitha24,

 

Does the user have sufficient rights to close the response task?

 

If not, either run the flow as system, or grant the rights needed to close the tasks.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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Alka_Chaudhary
Mega Sage
Mega Sage

‎10-16-2023 03:33 AM

Hello @nikhitha24 ,

 

Check whether the Wait button is checked or not in create task action that you have created for mobile phone is required. If the wait button is checked then make it unchecked because it will not proceed the flow until and unless that task is closed.

Alka4_0-1697452251708.png

 

 

Mark my answer as helpful & accepted if it helps you resolve your issue.

 

Thanks,

Alka

 

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