For any given user(Mike), We would need to show the bottom most department(XYZ). Note: User could be associated to any department in the hierarchy, any help or suggestions User: Mike Department: --ABC --BC...
Hi All,Actually we have one field on the case form , this is reference field, so we have put some ref qual on that field to show the list accordingly , so its working on on the backend while case creation but its not working on HR agent workspace whi...
Hi ,I was facing an issue of these after upgrading the instance. Under manage attachment for agile development- stories when i open paper click icon i.e., manage attachment i was able to see the encrypt with module option. Can anyone help me how to d...
Hello, When a catalog item is created by a user in the HR Portal, checkbox values are displayed as false or empty when the variable is not selected. These fields are visible with the value false or empty in both the description field & variable field...
How HR criteria is differs from User Criteria in HRSD?
Hi All, We have a requirement that whenever an activity is created it should check the Employee Type of the User that was there at the time of HRC creation. I am planning to create a field (EmpType) on HRC table which will store the value of Employee...
Hi All, I need to create a user criteria to apply it for a catalog item, If the user is a memeber of the group that starts with "Hr_payroll" and the user should not be a part of the "HR_payroll_UK" group.How should I add this condition in the scripti...
Hello, I want 'assigned to' and 'assignment group' field to be editable only for following the groups if the HR case is assigned to them.Group A Group B This is what I have but it's not working, Example. Thank You!
I'm trying to set up a COE security policy such that a case is only visible to the Assigned To member of the assignment group. To do this, I have entered my COE, applied the policy to a specific service, and applied the specific group to the Group co...
HI - I cannot hide attachments on the HR LE Case to 'opened_for' if he is the 'subject_person' manager in the portal view as well in the native view. I tried to create an ACL, but several other ACLs allow access to opened_for. Query Business Rule wou...
Hello, We would like to have the employee fill out and sign a fillable pdf document as part of onboarding. The plan is to use an onboarding Lifecycle event that has this employee activity. As far as my research indicates this is not possible with HR...
I have a request to find out if attachments to HR cases, can be hidden from the Opened For person. There are some work product items, that they would like keep track of in the case, but not make it visible to the Opened For. Is there anyway to hide ...
Hello,I have an HR agent with the template_editor and template_group editor roles.The user can toggle the template bar, see global templates, and can apply them, but despite the roles is unable to create new templates for HR cases (while this is poss...
Please share the docs for HR agent workspace configurations in Vancouver release.
Hi everyone, I have a question whether ServiceNow has the recall option functionality available. similar Recall functionality we have in Outlook.
