Hi All, When I am trying to view HR KB article , it shows blank screen for some users but for others it is working fine. I checked the user criteria for Knowledge base and it is fine and I ran KB article and Knowledge base diagnostics , it shows the ...
Hello,Has anyone using a Chat response template with HR Agent Workspace seen this error? The error is "Action failed" (see below) when trying to use the Quick Action option / r.The response template being used is set up with a channel and conditions....
Hi everyone! I know Now Assist is available with the Vancouver upgrade but anyone knows what is the price of the Now Assist feature to, for example, 1000 active HR Profiles? Thank you!
Hello, I've created several groups ASD, ASS, and ADA. They should not have access to Report Misconduct HR Service. I don't want them to be able to read, write or delete. I notice that you cannot write ACL's towards HR Services. I tried doing the CO...
How to get "how many users sawed one particular incident".
Hi everyone! Now assist licensing will have additional packaging which will possibly be:$150,000 / Pack (500,000 assists) Imagine we want extra 700,000 assists. How would the pricing be calculated? And how many extra packaging can we ask for?Thank y...
Hi everyone, I was just wondering what is the best way to create an Incident from an HR Case record. Is it possible and how do I do it? Thank you!
Hello everyone, Are there connecotrs available for eBonding between SN instances in the market or the SN store somone has tested and tried to reccomend?INC/PRB/CHG/REG/CMDB is the data exchange that our cistomer is looking for.. Please throw some lig...
Hi,I have written an onchange client script code to populate some info message when some conditions are met.But the info messages are populated while reloading the page. //Script function onChange(control, oldValue, newValue, isLoading, isTemplate) {...
Hello All, In agent assist the displayed KB articles are configured to show based on the short description of the case which is open. I would like to have an article (Which tells the HR agent on how to work on case like a complete FAQ`s) to be showed...
We are looking at using the Workday HR Spoke. I was wanting to take a look in my pdi but noticed it is not available within the plugins list or from the developer site.'sn_hr_workday' is available on the PDI, but not 'sn_workday_hr_spke'Does anyone ...
Hello HR Experts, I am facing an issue with two error messages that keep appearing whenever I try to create a new HR Case from the backend, workspace, Employee Center, and Service Portal. The error messages are as follows: "Read operation on column ...
Hi All,We have one variable "type" and have many choices , as of now we display based on , if "opened by is same as Manager" then we display all the choices , but we need to add one more condition that if the person belongs to the one of these groups...
As an LOA user I need the employee's task and LOA Advocate task to be canceled if the request was canceled.Verify that if the request is cancel then the state of the all task is "Cancelled" (employee and LOA Advocate task)Verify that if the state of ...
Hello all, When I am trying to search any catalog item or knowledge article on AI search navigation tabs are blocked and the show search results count is showing as (0) on the portal. Observed the count is coming from 'Show Search Results Count' in '...
