glide.ui.activity_stream.stacked_view or "Stacked view" permanent in HR Agent Workspace

[Don Dom]

Hello.

Is there any way to make this "Stacked view" permanent = true for all users ?

I was playing around with "sys_user_preferences" and glide.ui.activity_stream.stacked_view

but no success. Any advise please?

Thx

[Bhavya11]

hi @Don Dom ,

Please refer below KB

How to Set "Stacked View" in Workspaces

[Don Dom]

That's bad 😞
Is there any other way to make "comments" and "work notes" visible at once all the time? 

[Ankur Bawiskar]

@Don Dom 

try setting property "glide.ui.activity.journal.stacked" as false and see

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Don Dom 

Some agents like the Stacked view and others don't.

Why do you wish to force it for all users?

the KB link shared by @Bhavya11 should help, but remember it will be instance wide change and impact that table in every workspace like SOW, CSM, etc

My thoughts

Use Before Insert/Update business rule on "sys_activity_supplemental"

Script:

// manipulate the payload and update the flag as false for correct table

Note: When user uses multiple workspaces or table the table name gets appended, so you need to manipulate the JSON payload so that the Stacked view is disabled only for the tables you want and not for all

Example: if user enabled stacked view for 1 table in ABC workspace and disabled stacked view for another table then the JSON payload will look like this

{"tableName1_case_compose_stacked_view":true,"tableName2_compose_stacked_view":false}

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏