@Don Dom
Some agents like the Stacked view and others don't.
Why do you wish to force it for all users?
the KB link shared by @Bhavya11 should help, but remember it will be instance wide change and impact that table in every workspace like SOW, CSM, etc
My thoughts
Use Before Insert/Update business rule on "sys_activity_supplemental"
Script:
// manipulate the payload and update the flag as false for correct table
Note: When user uses multiple workspaces or table the table name gets appended, so you need to manipulate the JSON payload so that the Stacked view is disabled only for the tables you want and not for all
Example: if user enabled stacked view for 1 table in ABC workspace and disabled stacked view for another table then the JSON payload will look like this
{"tableName1_case_compose_stacked_view":true,"tableName2_compose_stacked_view":false}
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
