Global Search in HR Agent Workspace

[Douglas Tanner]

Looking for the setting so people using Agent Workspace can do a search all in the Workspace. These people have the required HR roles in addition to the awa_agent. In the UI16 they can do a global search all, in the Workspace they can only do a limited search. I have verified the Global Text settings, are correct.

List of roles (comma-separated) that can use the Global Text Search capability.

[Sabrina10]

I ran into the same problem on Rome and ended up opening up a HI ticket, which turned into a problem PRB1548692.

[Douglas Tanner]

Thank you, Doug

[Douglas Tanner]

Are you sure on the PRB number? Can't find it on HI.

Thanks, Doug

[Sabrina10]

Its attached to my case, but it may be one of those that you can only see if you report it?  It was just created a month ago and no real activity on it