I have added Taxonomy level 1 topic banners from classic view but it was not reflecting in ESC portal. Even though if i select instance options as primary display icon and secondary display Banner it's not reflecting. Please help me on this. Regard...
Hi Everyone,I'm encountering an issue with the "Ready for Work" UI Action on the HR Task table in Workspace. The same UI Action works perfectly in the native UI, but in Workspace, clicking the button results in an "Invalid update" error.I've already ...
Once the user fills the questions in the record producer. If users selects “yes” for one of the question, then I want to auto close the case.Note:im unable to find the variables which user responded on backend.so how to validate and close it
Hi, In virtual agent chat we have requirement, the virtual agent to prompt users to select between HR and IT options from first choice question, Then, based on their choice, it should display relevant topics. When users visit our portal, the virtual ...
For few of the HR Tasks, received email with target as empty, but for few of the users it working good.The issue arises when a user replies to an email sent from a HR Task. However, when the same email is sent to another user, their reply successfull...
Hi All,1. Is it possible to configure escalation rules based on HR Services(or other field). For example: HR Tier 1 escalate to HR Tier 2 based on the HR Service2. Is it possible to define Escalation rules with multiple groups? For example ...
In hrsd For existing COEs, is there any flow designer or business rule for approvals triggering on service activities?
Hello all, I'm experiencing an issue with a Catalog Item on the portal. When I try to open it from the taxonomy topic in ESC, it doesn't display and looks like the screenshot provided. Can someone please help on this as this is priority for us ? Tha...
I am getting an error as "The Request Resource Could Not Found" /404 while sending a GET request to Workday. I am using Oath 2.0 as authentication where I have generated a token and selected Request Headers. However while using the data stream I am g...
Hi Team, I got an requirement to disable the emoji which is coming in the virtual agent chatbot. I have disabled by going conversational interface --> agent chat --> agent chat features --> emoji is disabled. But still the emoji are coming and i am...
Hi all,I'm having a problem. I can't find where to translate the Response templates field like below:How do I translate this? RegardsSérgio
Hi,We are looking to implement Employee Relations for HRSD. We would like to create assignment rules where cases are assigned to an assignment group based on where the subject of the allegation is from. However, we will have cases where there are mul...
What's the best way to run a report or list view of HR Cases that includes both the current Assignment Group as well as the previous Assignment Group? I'm not seeing a specific field in our instance. Any and all feedback is welcomed!
How to add/remove fields on syspopup on user table record on requested for field in hr configurable workspace for ER cases For more details please refer screenshot.
Attachments are not opening in the activity tab of hr agent workspace which comes with the email its shows 0mb while the email that is received to user is opening correctly.But when i try to open the same email from the activity tab in the hr agent w...
