We ran a few tests in production to confirm the functionality, and cases are flipping to "Work in Progress" upon receiving an email if the response is coming from an internal email. However, cases did not change status when the inbound email was from...
Hello all, Could you please confirm whether the CSM Standard SKU supports MS Word document generation? If not, which SKU includes that capability? Thanks in advance. Mansor
Hello ServiceNow Family, I have already started a Article series on more compelling Module ServiceNow Human Resources. First Article Link :- Click Here Second Article Link :- Click Here Lets begin from there :- HR Criteria HR criteria are sets of ...
Hi experts, I have a requirement where I need to have a UI action to export the fields, related list as well as Variables present on the HR case form. With the OOB UI action, the variables are not exported to pdf.An alternative is to use the PDFGener...
Hello Experts,Post cloning i am trying to assign roles to the parent group through post clone script which will trigger the schedule job but i am facing the below issue.Schedule Job (Tried execution in Background Script):Errors :RoleAccessHandler: Us...
Hello Experts,I'm facing an issue with a clone cleanup script written in the HR scope. The script is designed to assign roles to specific user groups post-clone. The roles are being successfully added to the parent group, but the inheritance to child...
Hello, if the end-user click on the content item with an external link most of the time the user will be redirected to the external link.However, sometimes the user will see this view (see screenshot) still in ServiceNow and then have to click on the...
Hi , Is it possible to add an additional icon to the side menu?If so, I would be happy to explain howThanks in advance
I have to create a "Cancel" button in the record producer. How can it be done
Hello, we have the following requirement and are unsure if this is possible or how to achieve that. We are having a lot of contracts created on monthly base and a high number of HR people, creating and signing that contract. At the moment we print th...
How to update PTO borrowAdd UI action resume waiting for approval , this UI action should be added to PTO exception intake form and employee experience intake form HR cases.When the user clicks on the UI action resume waiting for approval the HR case...
We have a lifecycle event that facilitates a promotion process. This requires different personas to complete tasks in various phases (per normal lifecycle event/journey behaviour).We have enabled the ability to create a draft on a record producer (Re...
Hi all,I am looking at the OOTB `HR Case Comment` Notification and I want to make one for the `sn_hr_core_case_operations` Table but I am not sure if this event will capture it, I need to make a new event, etc.Any ideas how I can make an email Notifi...
Hello, I am writing a report on the kb_knowledge table and would like to bring in the State from the Approvals tab at the bottom of the article template. Can I dotwalk to bring this into my report? Where would I find these details, or do I need to us...
We currently use ServiceNow for IT Service Management, but our HR department is looking for something to help manage talent management activities. They want associates to create a career profile (with associate education, experience, and career aspir...
