Hi , I am getting an issue when try to transfer to live agent I tried almost all community suggestions and configured but won't work.awa_queue, chat setup , make part of that group in Awa queue, everything much more , which I can't recall it but it w...
i have a requirement to create manual document task present document task are generating automatically with the document templates the hr Servies has automatically initiate document task.
Hello,Need to Remove child of child topics in the taxonomy menu (esc main menu) to show just Line2 topics not more. this means that when click on HR menu item - will see the categories under and not the sub categories.how can it be done? (see the att...
Hi team, We’ve noticed that HR-related Virtual Agent interactions generate chat transcripts upon completion and record them in the Interaction table. These transcripts often contain sensitive HR data and are currently visible to any user with access ...
we are adding options through catalog client scripts how can we translate the option text in other language
Hi all, This is driving my team a bit bonkers - does anyone know how we can customize the values in the "wait_for" field in the Add an Approval Modal (mainly, how we can hide certain values)? Thank you SO much for all the help in advance. We're on Zu...
Hello Everyone,Earlier, we had created a few ACLs in both Dev and Prod environments to ensure that users can only view the tickets of the groups they are a part of.However, while testing the scenario, we noticed that users are able to see tickets fro...
In a record Producer, I want a drop-down field with multiple choice, and user can select multiple choices from it.How can I achieve this functionality?
Hi Everyone, With the latest version of HR Agent Workspace, 4.2.0 , while creating a new child case from related list of existing HR case, the 'New' option is not visible, only 'Add' option is there. I came across the Page Configurations settings an...
I need the list of HRSD Pro Plugins that installed in Client Instance. Not Enterprise. Can any one please share your thoughts or any documentation that I can refer.
Hi All, In HR Core Scope I am generating a PDF document from Document Template (sn_doc_template) and using Document Template Script (sn_doc_template_script) where I am pulling up the HR Profile-> Custom Currency Field (reference Field to ->fx_curren...
I am receiving an error message when trying to create a case on one HR table from Agent Workspace for HR..service-now.com/now/hr/agent/case-creation-page/-1_uid_1The Description field is not visible on the creation page for the Talent Management tabl...
Hello Community, In Employee Center, with admin account, a Record Producer reference variable has 3 values:However, when I am connected with another user, the values are not displayed:The Variable is a Reference to sn_hr_core_benefit_provider tab...
Hi, I have a requirement wherein a large number of employee documents need to be bulk uploaded to Workday from ServiceNow. It's a one time import. Is there an out of the box solution available?
Hello Team, We are working on a query, that we need to a create a system based on HR cases created through General Inquiry Form --> based on user inputs in description --> automatically determine the appropriate HR service -> need to route the cases ...
