knowledge template usage
I need to establish knowledge template usage: how many and which articles are using a certain template: There does not seem to be an OOB way to do this: Any thoughts on how I can pull a report for kb templates and usage?
Forum Posts
Auto-close HR cases in the "Awaiting Acceptance" state for more than 5 business days in Xanadu
We've noticed an issue in the Xanadu release of ServiceNow with the HRI Case User Acceptance Subflow. The script currently appears to be processing only one HR case per day, specifically those in the "Awaiting Acceptance" state.Could someone please h...
UI policy not allowing to change a field value
Hi experts,We are setting Worktype field based on HR service and subservice using UI policies.And SLA are configured based on this worktype field value.Problem: For example, in below screenshot, after selecting HR service and subservice, worktype is ...
Lifecycle Event Combination Trigger
Dear Community, Im having issues with a Lifecycle Event for Onboarding that Im working on: For now the LifeCycle Event is configured as per the following: First 2 Activity Sets with their tasks are correctly triggered, however the Acceptance Documen...
I need to send notification to user on user anniversary.
Hi @Ankur Bawiskar, I'm executing my schedule job now and I'm able to see that in email logs it is sending email notification for user whom hire date is on 17th March ideally it should send notification to user whom hire date is on today 16th March ...
Self-Service Analytics Dashboard
Hi, I have few queries on implementing Self- Service Analytics Dashboard for HRSD. 1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available."https://www.servicen...
Microsite use case
Hello! Could anyone share the parameters they are leveraging internally to determine if a microsite can be used? We are a sharepoint heavy organization and trying to migrate content over to microsites but want be very crisp on use-case. Some criteria...
Resolved! Metrics for HR Portal
Hi. I am trying to benchmark our search activity on our Tier 0 portal. Our instance is somewhat unique in that we only have implemented HRSD. We have Sharepoint for employee communications and another application and case management system for I...
Lifecycle Event vs Playbook Experience
Hello folks, I'm currently looking into the latest implementation of the "Playbook Experience" which is now integrated into the Workflow Studio and I was wondering if there is any plan going forward how that feature will work with the regular "Lifecy...
Hide SLA Breached case card tag on the case card in HR UIB workspace landing page
Hi all, Is there any way to hide the SLA Breached case card tag on the case card in HR UIB workspace landing page? Thank you in advance,Victoria
Resolved! Actual start is trigerring for some case while it is empty for most of the hr cases
Hi Team,The Actual start field is populating for some hr cases but seems to be empty for most of the hr cases. How to fix it.
Resolved! I have to calculate years of working.
Hi @shivatmika_19, I have written code and added below code to calculate years. It is not working. Please find attached screenshot : Please help me to correct that. Regards, Nivedita
REST API to get HR Cases
I am trying to access case data via REST API using asp.Net. I have done this successfully for incidents in the past (both get and post) but for some reason I can't see to find out which table I need in order to access case data. I am trying to get c...
Download when click image from list view
hi i'm looking for a way to download an image when clicked upon. From the users table list view, photo column will show image for each record.When clicking the image from the list view, the image should be downloaded.How can I do this?
Certifications for HRSD functional consultant
Hi Team,we are the employees in one of the MNC, looking for HRSD training and certification courses. If any one have suggestions please let me know.we are working in role of functional consultants.like : what type of certifications we have for HRSD f...
