Global Search in HR Agent Workspace

Douglas Tanner
Tera Contributor

‎02-02-2022 06:54 AM

Looking for the setting so people using Agent Workspace can do a search all in the Workspace. These people have the required HR roles in addition to the awa_agent. In the UI16 they can do a global search all, in the Workspace they can only do a limited search. I have verified the Global Text settings, are correct.

 
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9 REPLIES 9

Douglas Tanner
Tera Contributor
In response to Sabrina10

‎02-18-2022 10:50 AM

I tested the proposed work around and it worked great.

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Ramesh2
Tera Guru
In response to Douglas Tanner

‎03-07-2022 04:43 AM

Hi @Douglas Tanner . We too have the issue. Where is the proposed work around available?

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Carl Walter1
Tera Expert
In response to Ramesh2

‎03-08-2022 10:33 AM

Hi,

I asked ServiceNow and was given the following steps for a workaround:

Steps to fix:
1. Create 1 read ACL in workspace scope with 'sn_hr_core.case_writer' role for the sys_search_source and m2m_search_context_config_search_source tables
2. Do a cache.do

 

They mentioned that this is fixed in a future release.

 

Thanks,

Carl

Ramesh2
Tera Guru
In response to Carl Walter1

‎03-09-2022 10:09 PM

This worked Carl. Thank you..

 

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shloke04
Kilo Patron

‎02-02-2022 09:52 AM

Hi,

You can navigate to HR Agent Workspace > Settings > Configure Workspace to begin configuring global search results.

Please refer to below ServiceNow doc link for more info on this:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/reference/search-workspace.html

https://community.servicenow.com/community?id=community_question&sys_id=1eeeb3961bed981017d162c4bd4bcbd8

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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