Global Search in HR Agent Workspace

[Douglas Tanner]

Looking for the setting so people using Agent Workspace can do a search all in the Workspace. These people have the required HR roles in addition to the awa_agent. In the UI16 they can do a global search all, in the Workspace they can only do a limited search. I have verified the Global Text settings, are correct.

List of roles (comma-separated) that can use the Global Text Search capability.

[Douglas Tanner]

I tested the proposed work around and it worked great.

[Ramesh2]

Hi @Douglas Tanner . We too have the issue. Where is the proposed work around available?

[Carl Walter1]

Hi,

I asked ServiceNow and was given the following steps for a workaround:

Steps to fix:
1. Create 1 read ACL in workspace scope with 'sn_hr_core.case_writer' role for the sys_search_source and m2m_search_context_config_search_source tables
2. Do a cache.do

They mentioned that this is fixed in a future release.

Thanks,

Carl

[Ramesh2]

This worked Carl. Thank you..

[shloke04]

Hi,

You can navigate to HR Agent Workspace > Settings > Configure Workspace to begin configuring global search results.

Please refer to below ServiceNow doc link for more info on this:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/reference/search-workspace.html

https://community.servicenow.com/community?id=community_question&sys_id=1eeeb3961bed981017d162c4bd4bcbd8

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke