Has anyone done bi-directional PeopleSoft to HRSM integration?

[bernicec]

Hello -

1. Has anyone done integration work with PeopleSoft to ServiceNow and if so, could you share some examples of how you're using this?

2. Has anyone done bi-directional integration (where records can be changed and updated through both ends and reflect real time on both systems)- and can you share some use cases for this?

We're currently mapping out our HR Profiles to pull Job Data from employees into ServiceNow, but would like to explore the ability to be able to automate the process of updating changes to employee records where the HR Manager can go into ServiceNow service catalog to make a request for changes, this would then go through an approval process, and the records would update automatically in PeopleSoft. Has anyone attempted something similar?

Thanks!

[Swarup Patra]

Yes, bi-directional integration between PeopleSoft and ServiceNow HR Service Management (HRSM) is possible and has been implemented by many organizations. Here are the general steps involved: 1. Identify the data to be synchronized: This could be employee data, organizational data, or any other relevant HR data. 2. Set up the integration: This typically involves setting up a MID Server in ServiceNow, which acts as a communication bridge between ServiceNow and PeopleSoft. 3. Configure the data sources: In ServiceNow, you would need to configure the data sources to point to the relevant PeopleSoft tables. 4. Set up Import Sets and Transform Maps: Import Sets and Transform Maps are used to control how data is imported into ServiceNow from PeopleSoft. 5. Set up outbound integrations: If you want to send data from ServiceNow back to PeopleSoft, you would need to set up outbound integrations. This could be done using REST or SOAP web services. 6. Test the integration: Once everything is set up, you would need to thoroughly test the integration to ensure that data is being correctly synchronized in both directions. 7. Monitor and maintain the integration: After the integration is live, you would need to monitor it to ensure it continues to function correctly, and perform any necessary maintenance or updates. Please note that the exact steps and technologies used may vary depending on the specific requirements of the integration and the versions of PeopleSoft and ServiceNow being used. nowKB.com

[Somu B]

Hi Team, we have a similar requirement to integrate ServiceNow (HRSD) and PeopleSoft (HCM) bi-directional. Has anybody done this? If so, please share some case studies, challenges and pitfalls. Appreciate your help.

Regards,

Somu

[Sushma R1]

We did bi-directional integration with some HCM tools,

1.sending Case data(fields) to other platform, and find if the matching record has reached desired state, save some values there, then get some data from there to keep them both in sync and updated

2.Depending on HR profile creation case / Manage requisition and position cases we go to other system and get position data/ User leave balance data etc.

3.There were many use cases we worked on (2 way) to know more connect on https://www.linkedin.com/in/sushmarudraiah/

Hit helpful if it was 🙂

Thanks

Sushma

[abirakundu23]

Hello Sushma,

Thanks for your updates.

Could you please explain steps in technical point of view ?Is it possible to implement in PDI ?

Any help highly appreciate.