Hide Comment/Worknotes from HR agent workspace

[Drishti]

Hi Community,

Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description.

I tried to achieve this using UI policy but this is hiding even from Compose section.

Please guide the right path.

[Anurag Tripathi]

Can you show a screenshot of the slush bucket you see when you are changing the form layout.

Please show all sections

[Drishti]

PFA required images

[Anurag Tripathi]

Yes, so in the comments section add that field back

[Drishti]

I had removed those two fields from this section only then only it was not visible at required place.{below description of HR agent view}

Unfortunately, it was hid from Compose section- where it needs to be visible. 

[Drishti · Accepted solution]

If anyone still looking for solution, here is the answer:

https://www.servicenow.com/community/itsm-forum/agent-workspace-work-notes-and-comments-appearing-tw...