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How can i open KB Articles in "kb_view"  instead "record" on Agent workspace for case management

AkhilaNaradi
Tera Contributor

‎11-18-2025 12:57 AM

 

When I open a Knowledge Base article from the global search in Agent Workspace, it opens in the "record" view instead of the "kb_view." How can I change this behavior so that articles open in "kb_view" by default?

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