how can we map with watch list person on case from variable set watch list field

vijani
Tera Expert

How can we map a watch list person on a case using the variable set for the watch list person with the out-of-the-box script new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id) without using record producer script

@Susan Britt 

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@Jaspal Singh 

@Edward Rosario 

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1 REPLY 1

Edward Rosario
Mega Sage
Mega Sage

I might need more info but just off the top of my head

  •  make sure that your watch list variable is part of the variable set in the catalog item (or case creation process) and is properly configured. Typically, this would be a type like "Watch List" or "List Collector" for users.

  • After calling the createCaseFromProducer method, you will need to manually update the created case with the values from the watch list variable set.

    hope that makes some sense