how can we map with watch list person on case from variable set watch list field
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10-23-2024 06:33 AM - edited 10-23-2024 06:36 AM
How can we map a watch list person on a case using the variable set for the watch list person with the out-of-the-box script new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id) without using record producer script
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10-23-2024 06:43 AM
I might need more info but just off the top of my head
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make sure that your watch list variable is part of the variable set in the catalog item (or case creation process) and is properly configured. Typically, this would be a type like "Watch List" or "List Collector" for users.
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After calling the
createCaseFromProducer
method, you will need to manually update the created case with the values from the watch list variable set.
hope that makes some sense