How do you enable "Your hub" dashboard on MS Teams

Pelo Ntwampe · ‎01-19-2021

Hi,

I have successfully configured ServiceNow for Microsoft Teams and can connect to Now Virtual Agent on MS Teams.

How do you enable the "Your Hub" dashboard from Microsoft Teams as demonstrated in docs? Here's the link to docs - https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/sn-teams/concept/customize-your-hub-ms-teams-hr.html

The chat is working, but "Your hub" is not available

Any ideas?

Thank you.

Pelo Ntwampe · ‎02-10-2021

Hi Allison,

I've managed to enable the "Your Hub" dashboard from Microsoft Teams with some assistance from SN support.

The issue was related to authenticating MS Teams users to SN, so I went through the steps in the docs here again and then updated the permissions in Azure as per the docs here.

Users can now access the "Your Hub" dashboard.

Thank you.

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Sruthi17 · ‎09-13-2022

Hi Pelo,

Could you please share the links again? Its not working