How to add KB in contextual search

[lucky24]

Hi Team,

I have create on HR knowledge base but this is not searchable on portal and case form.

So from where I can add contextual searcher so that this KB is searchable on both portals and the case form related search function.

[Tai Vu]

Hi @lucky24 

You can have a look into the Table Configuration [cxs_table_config] below.

There's should be Resource Configuration [cxs_res_context_config] under related list of the Search Context.

Open it you will see the Condition under the Search Resource Context Properties.

Let's verify whether your articles match the predefined conditions or not.

Cheers,

Tai Vu