How to check employees can use ServiceNow chat to contact the EBS center for help, besides the other options.They chose the old HRSD standard license, so I'm not sure what features they have. I think they might need Virtual Agent to switch to a live ...
Is there an ability to turn on Self-registration for Alumni Center? I realize that this has some implications for the out of the box security model, but could be a time saver for personnel from having to manage these manually.
As part of cloning (From Prod to DEv) we are facing issue in which we want to exclude sys_attachment table ( as it contain Personal Data) but some records are required from this table as it contain configuration for portal . Is anyone came across si...
Form a record producer a case is generated and from that case a task is created and getting assigned to the users manager to do some activity and approve it. Me being the manager of a user is getting the task in the portal but when i am opening it. T...
Hello Everyone, I have a requirement where I need to update the knowledge author to last article updated by that means whoever modified the knowledge article body last. Need to write a BR for this where I have taken table as Knowledge and in filter ...
Hi ,I am getting an error while editing tags in the list view in Agent workspace for HR case management.
Hello everyone,I have a requirement to let the end user (requester) to request a service by submitting a form. The. The form goes through an approval flow. Then a task should be assigned to the requester. Once the requester completes the task, the fl...
I can see multiple cases that have me tagged as a collaborator, many of which are in the 'Closed complete' status. Is there a way to mass remove myself as a collaborator and move them out my collaborator list or do I need to delete myself from each i...
On Knowledge Article Edit access shouldn't only be the Assigned Ownership Group, it should be for all Ownership Groups. But OOB functionality is working as Member of one Ownership Group switches to another, if he/she is not part of that group is unab...
In hr agent workspace, when a hr case is transferred to hr payroll case or hr total reward case (various coe tables), i'm unable to access the transferred new case. i'm gettig error - security constraints prevent access to requested page. fyi, if i ...
Hi All, I have a query regarding on how to make a field mandatory in content library. In Content Publishing when I try to create a news article there is a field called content template when i select Featured news in that i want to make the subheadlin...
Hello, I'm seeking guidance on integrating a birthday widget into the portal. Could someone assist me with the implementation? Best regards,Daniel
When i am creating a event via content publishing there is a field called "event end date" when we add a Start Date and End Date, publish the event. If the Upcoming Event is Expired then also it is Showing in the Upcoming Event widget in the Porta...
in virtual agent topic list HR admin can see all the topics even if topics is assigned for a specific role . So wanted to check does HR admin has the privilege to see all the topic even if topic is only set for certain roles (ex : user onboarding)...
Hi All/ @Sandeep Rajput ,We have added '.tif ','.tiff', '.ico' file extension in this property 'glide.attachment.extensions'.whenever we have sent file extension below 12kb over mail its shows 0 byte, if we used below other extension .ppt.pptx.xml .z...
