Hi, I am thinking to customize condition of notification for Case Open.OOTB notification will be sent when the record is inserted, active is true, transferred from is empty and universal request is empty.When HR agent create case in Agent workspace, ...
Hi @Sandeep Rajput ,There is one requirement as per HR Life cycle once case created & task & others activity will be created based on the container configuration. but if first task cancelled then next flow will not be triggered, can we handle through...
Hello, I am working on the employee center portal right now. Underneath my IT topic, I want to add "Knowledge" which links to the knowledge base page kb_home. I set this up via connected content, but it is redirecting me to the wrong page. As you can...
Hello All, I want to display as --None-- which is selected at the time of summitted of HR Case in the List view of the HR Case table.( This variable is a choice field with --None--) ThanksSam
There are youtube links for video carousel in Service Portal.I want to change it to some other source,as client's video is not available on Youtube. Do we have a way to change that?
Question:If an HR Agent changes the HR Service on an existing case, should the HR Template automatically be applied?Description:Employee submits a case HR Agent realizes that the employee submitted the wrong HR ServiceHR Agent changes the service on ...
Hi experts, we have variable editor on a HR case.When we clone the HR case, the variable editor should be copied to the new record.How can we achieve this.?
I want to move the HR service from the dev instance to the test instance, but the checklists on the HR service are not captured in the update set.How can I capture the checklists? Could you please provide a solution?Thanks
I need to auto populate the survey form on load of the survey form. The issue i faced is that, the questions don't have an backend name. So we cannot able to access the question in the script. Need help on this. Thanks in advance.
Hello Community,has anyone successfully implemented the Anonymous Report Center (ARC) as a stand-alone feature in their instance, as documented here? I'm looking to add this functionality without integrating it into other existing modules such as HRS...
Hello,Does anyone know what causes the Description(rich_description) field to be hidden when an Employee Relations case is either Closed complete or Cancelled (Active = false)? I have looked at UI Policies, ACL's, Client Scripts, and Business rules I...
Hello Community! Is it possible to script a catalog UI policy based on the selection in a reference variable? The design I'm trying to achieve is like this: Reference variable on sys_user "who is the employee involved?"User selects the employeeIf em...
Hi There, I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent workspace, not from record Producer, need to set short_ description as 'HR Service case for Subject Person'. HR Agent workspac...
In Virtual agent , we have an option for Download payslip which will redirect to an url . Url would differ based on the users company details . we have three companies and each has different url. The conversation just ends without any solution - Cou...
Hi, I have to set short description for HR Service(Onboarding Inquiry) as 'HR Service case for Subject Person' instead of Opened by I have to set Subject Person. Regards, Nivedita