The CreatorCon Call for Content is officially open! Get started here.

HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

VA chat Articles visibility :

Hi @Mark Roethof  and all. As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to...

talk2aarav by Tera Contributor
  • 239 Views
  • 1 replies
  • 0 helpfuls

Resolved! Menu Item Condition Based on user record field value?

Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...

lawrencemgann_0-1707770701334.png

How to create a preview record Pop up in HR Agent workspace

We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service".  If we are not able to create preview record pop-up in HR Ag...

soumya5 by Tera Contributor
  • 423 Views
  • 1 replies
  • 0 helpfuls

I need to automate notification.

Hi,  I need to automate notification. I have notification created in system and it send notification to groups, users based on notification condition for HR case. I need to check when HR case has been created and notification condition gets satisfied...

Chatbot issues

Hello dear community, I need help: I am conducting various tests to see if I can integrate a Botpress chatbot into the ServiceNow portal page.For this, I have created a chatbot (with Botpress) and then I created a widget, but for some reason, it is n...

Alessa_0-1707416499648.png Alessa_3-1707417212096.png Alessa_1-1707416719390.png
Alessa by Mega Guru
  • 817 Views
  • 1 replies
  • 0 helpfuls

Resolved! Default setting skill on HR Service

Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...

Alex87_0-1707491446106.png
Alex87 by Tera Contributor
  • 667 Views
  • 2 replies
  • 0 helpfuls

Macro text templates

Hi All, If agents type a word in additional comment then the system should auto complete a sentence. Is this functionality available in servicenow. Thanks in advance

kali by Tera Contributor
  • 287 Views
  • 2 replies
  • 0 helpfuls