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Issue with Onboarding process that I created

I created an Onboarding process that will allow Field Service supervisors to onboard technicians.  I tried to run a test on the lifecycle event to see if activity sets that I created thus far would work.  A lifecycle events case was created and the a...

UI Builder-HR agent workspace

When you have a tab open on a IMS that is Active, if you try to close tab (by clicking on the small "x" next to the interaction number) you need to have a pop up message telling you: Closing the chat will not end the chat if it is still active. Pleas...

I want to give exam for CSA

I think the servicenow version is going to change in feb, Can you tell me the best time to take the exam for Vancouver version? Also, specify the last date to take the exam for the particular version.

akhileshv by Tera Contributor
  • 445 Views
  • 3 replies
  • 2 helpfuls

On Record producer multiple checkbox variables as mandatory

Hi All,Can someone please help me on the below query.On Record producer i have variable as like below1. what do you want enquiry about a. surob. adopIf we select any of this option(suro or adopt) and  below 3 checkboxes variables  will appear .I want...

nikhitha24 by Tera Guru
  • 243 Views
  • 1 replies
  • 0 helpfuls

Meta tag is not working

I added the meta tag "Direct Deposit" to the catalog item "Payroll".But when I search that meta tag on employee center portal the catalog item is not displayed in search result.

Best practices.

Can you please explain the Best practices for :-1. LifeCycle Event (HRSD)2. HRSD3. Service Portal4. Flow Designer5. Update Set and some other things.

Prataps135 by Mega Sage
  • 507 Views
  • 3 replies
  • 1 helpfuls

Workspace option not available in List Layout

Hi All, We would like to duplicate the List View we have in native view into Agent Workspace. However, when navigating to the HR Task---Assigned to Me, then Configure-->List View, we do not have the option to add to Agent Workspace.  How do we add to...

aguanci_0-1706816055792.png
aguanci by Tera Expert
  • 222 Views
  • 1 replies
  • 0 helpfuls

email notifications

Why the emails are not triggering only when the check box is  checked for  inserted  and condition is mentioned as raised by employee but if we check the both inserted and updated then the notification is triggering may i know  the reason?