Out of Hours message not coming for chat queue
We are not able to see the Out Of Hours message for chat queue, Instead it is routing to agent in Non-working hours.
Forum Posts
Regarding Date Calculation
How to calculate the (expected end date - 1 calendar days) in service now and provide the code for it?
Dropdown field should only be visible for employees with HR profiles.
Hi Everyone,I have a dropdown field called Onboarding discrepancies but thisI have created this field “Onboarding discrepancies“ in generic look up table and getting this through reference qualifier and I having the script include to get HR profiles...
VA chat Articles visibility :
Hi @Mark Roethof and all. As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to...
field Hints are not showing up on hr case form agent workspace.
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
Resolved! Menu Item Condition Based on user record field value?
Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...
I have to send notification prior 15 minutes to change request planned start date.
Hi, I have to send notification prior 15 minutes to change request planned start date. I have created attached screenshot things. Can you please correct that. Regards, Nivedita
How to create a preview record Pop up in HR Agent workspace
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
I need to automate notification.
Hi, I need to automate notification. I have notification created in system and it send notification to groups, users based on notification condition for HR case. I need to check when HR case has been created and notification condition gets satisfied...
Chatbot issues
Hello dear community, I need help: I am conducting various tests to see if I can integrate a Botpress chatbot into the ServiceNow portal page.For this, I have created a chatbot (with Botpress) and then I created a widget, but for some reason, it is n...
We did not receive knowledge articles in approval queue
Hello Everyone, The knowledge article author have edited 'Introduction' field in one article. That edit I can see in the history, but in the same history there is no update recorded for checkout and publish. But the article is in published state, the...
Resolved! Default setting skill on HR Service
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Macro text templates
Hi All, If agents type a word in additional comment then the system should auto complete a sentence. Is this functionality available in servicenow. Thanks in advance
Resolved! I need to populate assigned to based on assignment group.
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
How to Show/hide HR service on Case creation page for an Assignment group
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
