We have a few requirements for editing virtual agent chat bot in the employee center. Please let me know where could i find solutions to configure below requirements.1. Changing the chat bubble verbiage2. Changing the name of the user prompted option...
I want to remove a report widget on my dashboard, but I removed the header earlier. I can't find a way to get the header back to edit or remove the widget. I tried right-clicking it, but it doesn't let me edit or remove it.
When a new hire gets rescinded in our HR system, we would like to delete/rescind the HR Profile and also the onboarding case lifecycle event. i know this can be done manually, however, is there an API that the HR system can call and cancel this hire...
Hi Everyone,For the users who belong to Argentina location, whenever they are trying to give the phone number in the format -> "Country code + area code + 8 digits (6 or 7 digits Optional)" They are facing some challenges.They are getting a pop up - ...
Hi all, I've been running into an issue with newly created lifecycle event cases. The assignment group is assigned correctly, but the "assigned to" field is left blank, despite the fact that there are multiple users in the group. I've never experienc...
I have some questions regarding query business rules in ServiceNow, and I'm hoping to gain some clarity on how they operate.I currently have two query business rules configured, one is out-of-the-box (OOTB), and the other is a custom rule. Both of th...
Hello Experts, When creating an HR Template for the Lifecycle Event Activity, you have the option to assign a checklist to it and add checklist items to that template. However, problems arise when you need to move the developed Lifecycle Event to ano...
Hi team wanted to know if an organisation wanted to look at going down the path of replacing Successfactors and Servicenow HRSD combo. Would Workday be able to easily replicate what servicenow hrsd module does for example almost 100 forms , different...
We have a requirement to let the User fill a fillable PDF on the Service Portal and insert the data they've entered back into a ServiceNow Table. Is this possible? How do we extract the user inputted data into SN? Thanks
Hi All, It is possible to create a PDF file using ui action in the incident form. Once the user save or submit the form all the fields should come the PDF file .Can anyone provide me the script
I Want to set the character limit to 250 chars on multi-text variables but when I'm using max_length=250 in variable attribute it is not working
Hello everyone!I am currently seeking for best practices around the visibility of HR Cases on the backend.There is already an OOTB business rule "Restrict query" that comes together with "Human Resources: scoped app core" plugin and from my understan...
Hi all,I need to create a report i.e., when a user submit the record producer i.e., inquiry. This will create a case in hr table. I need to create a report where the it has to consist the the data of inquiry and also what all the data the user submit...
After the form is filled and save if we click on the 'Request Approval' button on the form it will ask to do the 'Risk Assessment' in the related list. If Risk assessment is done only then it will change state to assess after clicking the Request app...
Hi all, In my current implementation we would like the HR team to have a task to upload an unsigned contract in the lifecycle event in ServiceNow.After the contract is uploaded, we would like the employee / new hire to sign the document using DocuSig...