How to attach password protected excel file to HR case?

[Sujit4]

hi,

Is there any way to attach password protected excel file to HR case apart from changing setting of "glide.security.file.mime_type.validation" to false.

thanks,

Sujit

[Harneet Sital]

Hi Sujit, 

I tried on my personal instance and I was able to upload a password-protected file without any issue. Not sure about the configurations on your instance. 

Please check this support article from ServiceNow, I hope this will help you with your query.

https://hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB0718011

If this does not, can you please elaborate a bit more on how your system is currently configured and what type of file you are trying to upload along with the error message you see?

Thanks
-Harneet Sital (ServiceNow Certified Technical Architect)
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[Community Alums]

Hi Sujit,

You may find below thread helpful (Password protection).

https://community.servicenow.com/community?id=community_question&sys_id=ba975fb3dbd76b405d782183ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep