How to configure Virtual Assistant in HRSD servicenow?

[bhujangi gawal2]

please provide solution , ebbok playbook,

[Ankur Bawiskar]

@bhujangi gawal2 

are you saying Virtual Agent for HRSD?

your question is not clear.

[bhujangi gawal2]

yes, I think virtual agent and virtual assistant are same. 

[Ankur Bawiskar]

@bhujangi gawal2 

did you check docs and configure?

HRSD uses ESC portal where the virtual agent should show up, you should use correct OOTB topics or create new topics as per customer requirement

Virtual Agent for HR Service Delivery 

Virtual Agent for HR Service Delivery 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ehab Pilloor]

Hi @bhujangi gawal2,

Set up Virtual Agent for HR

Setting up Virtual Agent or Virtual Agent with NLU for HR Service Delivery requires multiple steps.

Before you begin

Role required: admin, virtual_agent_admin

The base system provides predefined Virtual Agent and Virtual Agent NLU topics (chatbot conversations).

Note:

You cannot edit the provided topics. You can duplicate a provided topic and then edit it. You can also create additional topics. See (https://www.servicenow.com/docs/r/conversational-interfaces?topicPivot=convint-conversation-designer...)

After performing the activation steps, the Chat link replaces the Chat with HR link on the Employee Center or service portal.

When an employee clicks the Chat link, Virtual Agent launches and the employee is chatting with a virtual agent.

Before your employees can use Virtual Agent topics, you must activate and publish them.

Before existing Virtual Agent topics can use NLU, you must republish them.

Note:

By default, the base system provides topics as inactive and unpublished.

If your company uses a custom service portal and ticket page, see (https://www.servicenow.com/docs/r/xanadu/employee-service-management/hr-service-delivery/hr-virtual-...)

To view, duplicate, preview, or publish HR topics in the Virtual Agent Designer:

Procedure

1. Navigate to All > Collaboration > Virtual Agent > Designer.
2. Click Active so the button turns green to activate a topic.
3. Click Publish.
4. Click Save.
   
   

Ref: https://www.servicenow.com/docs/r/xanadu/employee-service-management/hr-service-delivery/hr-virtual-...

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor