What is the ServiceNow Virtual Agent?
ServiceNow Virtual Agent is a chatbot solution native to the Now Platform which was recently launched during our London release. With Virtual Agent you can build conversational workflows for employees and customers to resolve common HR requests and inquiries via the chat interface of your choice.
Enhance the Employee Experience using ServiceNow Virtual Agent
With Virtual Agent for HR Service Delivery, you can boost productivity across the entire HR department by:
- Improving service, offering employees 24/7 automated support for common HR issues
- Reducing agent workload, empowering your HR staff to focus on more meaningful work
- Scaling HR efficiency, allowing you to handle a higher volume of employee requests without adding staff
As a result, you can make it easier for employees to quickly get answers to routine HR requests and enhance the employee service experience, from pay discrepancies to updating an employee profile.
What ways can you use an enterprise chatbot for Human Resources?
The following HR conversation topics are available out-of-the-box with Virtual Agent:
- Leave of Absence
- Pay Discrepancy
- Update Profile
- General HR Inquiry
Note: Conversation topics are also available for automating common IT Service Management and Customer Service requests.
How do you get started with Virtual Agent?
Virtual Agent is available as part of the HR Professional & Enterprise Packages. As part of these packages, you will have access to the Virtual Agent Designer, a rich chatbot builder, that lets you to create custom HR conversations and deploy them on multiple messaging platforms.
In Conclusion
As your enterprise grows and the volume of routine HR requests and inquiries increases, it is essential to use greater intelligence and automation to help scale your business. The ServiceNow Virtual Agent acts as a 24x7 HR employee service center within your enterprise to handle the repetitive employee requests, while seamlessly handing off the more complex requests to HR.
With the power of Virtual Agent, you can give employees the service experience they deserve and allow your staff to focus on more meaningful activities.
Request a demo today to learn more about how the ServiceNow Virtual Agent can work for you!
