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07-22-2025 01:25 PM
How can I configure what shows up on the Agent Workspace for HR Case Management Case Timeline?
I would like to get rid of that "create complaint" and add the SLAs
07-22-2025 07:14 PM
Hi @CCSF-Syd ,
Navigate to the Resolution Shaper Configs page (<instance>sys_resolutionshaper_config_list.do) and look for your respective timeline config.
07-22-2025 09:10 PM
I don't see any records there
