UI Action - Transfer HR Case to Incident not working in new HR agent workspace

Tina Dillon
Tera Contributor

‎07-22-2025 10:49 AM

we upgraded  our instance to Yokohama release upgrade and upgraded to the new HR Agent Workspace. Transfer HR Case Incident UI is no longer working.  We do have a custom UI action and ServiceNow Support is not willing to help with this. Has anyone else experienced this issue after a upgrading?

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abirakundu23
Mega Sage

‎07-22-2025 11:28 AM

Hi @Tina Dillon ,
is my understanding correct like you have custom UI action Transfer HR case to incident in new HR Agent workspace ? In that case you have to check the custom script that have developed.

Please mark helpful and correct answer if it's worthy for you.

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