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How to configure what is in the Agent Workspace for HR Case Management Case Timeline

CCSF-Syd
Tera Expert

‎07-22-2025 01:25 PM

How can I configure what shows up on the Agent Workspace for HR Case Management Case Timeline?

I would like to get rid of that "create complaint" and add the SLAs

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sandeepdutt
Tera Patron

‎07-22-2025 07:14 PM

Hi @CCSF-Syd ,

Navigate to the Resolution Shaper Configs page (<instance>sys_resolutionshaper_config_list.do) and look for your respective timeline config.

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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CCSF-Syd
Tera Expert
In response to sandeepdutt

‎07-22-2025 09:10 PM

I don't see any records there

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