How to configure what is in the Agent Workspace for HR Case Management Case Timeline

CCSF-Syd · ‎07-22-2025

How can I configure what shows up on the Agent Workspace for HR Case Management Case Timeline?

I would like to get rid of that "create complaint" and add the SLAs

sandeepdutt · ‎07-22-2025

Navigate to the Resolution Shaper Configs page (<instance>sys_resolutionshaper_config_list.do) and look for your respective timeline config.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

CCSF-Syd · ‎07-22-2025

I don't see any records there