How to Create a Link to a Network Folder in HR Agent Workspace?

[Tal5]

Hello,

I am working within the HR Agent Workspace in ServiceNow and would like to add a clickable link that points directly to a network folder (e.g., a shared drive location such as \\server\folder\subfolder). The goal is for agents to be able to quickly access this folder from within the workspace interface.

Could anyone advise on the best way to implement this? Specifically:

1.Is it possible to add such a link to a workspace page, record, or widget?

2.Are there best practices or security considerations for linking to network folders from ServiceNow?

3.What syntax or formatting should be used to ensure the link works for all users?

Any guidance, examples, or documentation references would be greatly appreciated!

Thank you.

[Bhavesh Bijagar]

Hi @Tal5 

Easiest way (only configurations) to do this is using Quick Link widget available on Workspace landing page.

Create a quick link of type external link and configure it with the URL of network folder.

From security perspective on ServiceNow, add User Criteria to whom this link should be visible.

Rest security needs to be managed on network folder

Let me know, if any further details required.