How to edit this this limit in "cases opened for user" in HR agent workspace

[sri vijaya]

Hi

In HR agent workspace there is a section/relationship( as attached screenshot) named "Cases opened for user(50)" which is set the limit to 50 in default even though opened for have more than 50 cases , we need to edit /increase the limit so that all the cases should visible , so what is the path to do this

Please suggest/give the ServiceNow supported solution if have any 

@Ankur Bawiskar @Ravi Gaurav @Community Alums 

[sri vijaya]

@Ankur Bawiskar 

Thanks for finding this one

is it recommended or best practice to edit or increase the limit , any servicenow related documents?

[Ankur Bawiskar]

@sri vijaya 

there are 2 things to it

-> If your customer needs it then you need to update the OOTB script and this will get skipped during upgrade as you customized the OOTB script

->If you are able to convince your customer that bringing more than 50 might lead to performance impact and they agree not to update then don't update it

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@sri vijaya 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@sri vijaya 

I believe I answered your question.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[CharanV98428402]

Hi @Ankur Bawiskar 

Thanks for the tip! Confirmed that updating the setLimit() value resolves it. Appreciate your help.

Best Regards.
Charan