Field highlighting does not work for reference fields in workspaces list view

[KushalaM0405144]

Field highlighting does not work for reference fields in workspaces list view in HR Agent Workspace but works for Incidents in SOW. Any ideas how to highlight reference fields in the list view?

[Ankur Bawiskar]

@KushalaM0405144 

for list view UX Highglighted value does work, share your configuration

Example: caller_id reference field on INCIDENT shows star icon

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[KushalaM0405144]

It is same as the configuration in the screenshots that you have attached. Its basically out of the box function.

[Ankur Bawiskar]

@KushalaM0405144 

then it's not working for your table and field?

[Gangadhar Ravi]

@KushalaM0405144 this is known issue for reference fields please check bellow KB.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2101859

Please mark my answer correct and helpful if this works for you.